1) Liaisons with local stakeholders:

• Identify and expand target potential local stakeholders/vendors and other institutions supporting the overseas study services
• Deal with the local stakeholders for services setting and deliverables
• Review and update regularly vendors list and products/services/quotation
• Identify and clear the problems during process

2) Liaisons with clients (schools and colleges partners):

• Being a contact point during the enrolment journey of VUS Overseas Study Services students and school partners.
• Update the programs regularly from school partners to current and new students
• Ensure the requested deliverables from school partners end-to-end during the students enrolment journey

3) Customers (students/parents) support:

• Provide exceptional customer service and support to ensure students and parents satisfaction.
• Be responsible for the smooth delivery of program running to all enrolments

4) Other duties assigned by line manager including but not limited to:

• Regularly host the pre-departure events
• Be responsible for satisfaction surveys execution to majority of customers