Bachelor of Business (Hotel Management) | National Economics University OCTOBER 2013 – AUGUST 2017

1. Executive Floor Attendant |Front Office - Hilton Hanoi Opera December 2018 – Now 

Served US Congressmen, Cambodian Prime Minister with politicians; Also served US security staffs, journalists who attended 2019 North Korea – United States Hanoi Summit.

Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints

- Process accurately check-ins and check-out

- Ensure that all Guest supplies and amenities are offered and replenished to the required standards

- Stay current with all hotel services as well as VIP requests and special events

- Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity

Comply with Hotel security, fire regulations and all health and safety legislation

2. Event Marketing Executive | D’codeS Coffee Lab & Campus Vietnam NOVEMBER 2017 – JUNE 2018

Showed organizing skills and management through various projects, including:

-  Researched on local and international marketing methods for promotion of courses and events for company.

- Planned, did estimate budget, logistic and organised Latte Art Throwdown 2017 for 200 people including candidates, sponsors and guests.

- To be in charge of customer service position which took care of 20 students, picked up and saw off at airport in Barista Camp in Chiang Mai, Thailand, January 2018 to make sure every student satisfied and enjoy during Camp.

- Hosted small coffee skill workshops to deliver knowledge of coffee and promote courses to people who are interested in coffee industry.

Supported the Sales team in various customer-relationship and administrative tasks

3. City Tour Guide | Freelancer MAY 2015 – JUNE 2017 

Showed leadership and client-servicing skills in job:

- Researched culture, behaviours of different guests to meet their standards and expectations before every tour.

- Guided guests around Hanoi such as Temple of Literature, Old Quarter, food tour,…

- Provided pick up & see off at airport for guests.

ained problem-solving after tours

4. Intern (Housekeeping Department) |JW Marriott Hanoi Hotel OCTOBER 2014 – DECEMBER 2014

 Provided the Housekeeping service for hotel guests through:

- Cleaned up the guest rooms with standard of 5 star international hotel chain to provide fresh and comfortable room and excellent experience for guests.