Major: International Business

FPT University

1. MARKETING OPERATION EXECUTIVE - DAGORAS Technology and Communication ( 01/2023 - 08/2023)

- Coordinate with internal team, network operators to deploy new Merchant services to the channel according to regulations.

- Moderate content according to each merchant products before officially deploying on the channel.

- Regularly evaluate the quality of the channels under management & propose the optimal plan.

- Report revenue to the network operator & internal team Develop & propose to implement marketing programs, incentives on channels under management.

- Lead the development and implementation of Marketing programs to grow & maintain active users.

- Coordinate & monitor during the progress of the implementation plan.

- Coordinate to handle arising problems with internal & partners in the process of deploying services on the channel.

2. CUSTOMER SUPPORT-  SECOMUS JSC 01/2022 - 01/2023

- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines.

- Accurately and kindly handle high volume of inquiries and complaints from customers through our communication channels.

- Effectively work with Product and Marketing teams to improve product quality.

- Make phone calls with customers when needed to solve urgent issues.

- Handle tasks assigned by the Team Manager.

- Measure support effectiveness and optimize support process.

-Collect and provide information on customer insights to serve the product development process

3. ACCOUNT MANAGER VMO HOLDINGS - 07/2021 - 01/2022

- Being main point of contact in projects with worldwide clients Building & maintaining relationships with key accounts Following project progress closely to help achieve business objectives.

- Hosting meetings with clients to exchange information and project progress.

- Consulting the businesses who are in needs of IT outsourcing services to figure out the most effective and profitable solution.

- Overseeing delivery quality and providing instant support to clients during & after the contract duration Working with delivery team to build technical/human resources/ solutions and present to clients.

- Plan, execute & manage progress of delivering ideas and products for businesses

4. CUSTOMER SERVICE OCEAN EDU 12/2020 - 06/2021

- Respond and take care of customers on hotline and social platforms.

- Support customer queries. Introduce and consult the company's products.

- Coordinate with other department to implement campaigns.

- Participate in branching campaigns and events to expand the market.