HCM Technology University
2013 – 2017
Highest Degree Level: Bachelor
Major: Tourism and Travel Management

VNPAY

Jul 2022 – Now

Partnership Development Specialist – E-Ticket Service

Acquire new potential supply partners from Travel &
Entertainment sector (such as Theme park, Tourist attraction,
Football club, E-Voucher Platforms...) to cooperate being their agency (OTA)/ sale channel on VNPAY platform/Mobile
Banking
• Negotiation, make contract & signing for cooperation.
• Coordinate with internal teams to deploying system connection of two side by API or building an e-ticket system for them
• Follow & support onboard process until go-live service on
platform
• Maintain strongly relationship with partners and keep track of all related business operation processes to ensure the business quality and problem solving
• Coordinate with marketing team to deploy communication partnership programs, promote products and services, events
• Execute the plan to grow GMV/Transaction with partners
• Report, evaluate and analyze the relevant service market
• Completing other jobs assigned by the Leader

SHOPEE VIETNAM

Jul 2020 – Jul 2022

Key Account Management – ShopeeFood & E-Wallet ShopeePay

Maintain and build up cooperative relationships, manage long-term relationship for key accounts in FMCG sector
• Identify and proposing potential business deals and opportunities with prospective partners
• Planning and execute strategies, programs with partners to grow GMV, transaction/order on platform
• Acquire new merchant & support onboard process
• Acquire E-voucher on Shopee & ShopeePay Offline Payment services with existing merchants
• Working closely with internal marketing team and other departments to deliver partner
• Analyzing data to track performance of merchant and
providing reports to Leader
• Formulate problem-solving strategies, not limited to contracts
• Being responsible for individual target
• Focal point for ensuring customer complaints are resolved in a timely and effective manner
• Completing other jobs assigned by the Leader & Manager

SEE THE WORLD TRAVEL COMPANY

Aug 2017 – Jun 2020

Business Development - Outbound Sales (B2C)

Using social media (Facebook, Skype,Zalo,etc) to find potential customer/traveler
• Introducing, promoting, consulting travel services and products of tour to customers directly or by
Telesales/Zalo/Facebook
• Knowledgeable about the procedures for applying Europe visa, Korean Visa, Taiwan Visa and another countries
• Mastering the demands of travelers. Designing tour programs and make a quotation to clients.
• Operating, handling & controlling tours which is running
• Understanding deeply about travel market of many countries, especially Europe ( tourist attraction, destination, route,etc) and Vietnamese tourist
demand.
• Taking care, maintain the relationship with customers. Regularly updating, sending them new products, new promotions,...