TAFE NSW LIDCOMBE

Major: Network engineering

WERTHERIL PARK COLLEGE

Major: Hospitality management

Support Coordinator

APM EMPLOYMENT SERVICES

• Be the key contact for service issues, complaints, major changes, and plan review
• Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
• Develop service agreements and create service bookings with preferred providers
• Maximize the value of money participants receive from their support
• Implement participants' plans and increase their capacity to manage their own supports
• Support participants to have greater opportunities to explore and connect with their community and alternative support options

Achievement:

• Mastered interpersonal and active listening skills
• Built and maintained strong community connections and relationships with service providers and individuals
• Improved administrative skills and time management

Customer Services Executive

COMMONWEALTH BANK

Manage foreign transactions

• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Provide a high level of empathy and emotional intelligence during interactions