2009–2013 Hoa Sen University Bachelor of Business Administration Degree Classification: Good

3/2016 -Present Senior Customer Service Specialist at Coats Phong Phu (the global

leading thread company)

- Handling order processing in the local and foreign area: Cambodia, China, Hong Kong…: receive calls from customer about queries, requests, orders and complaints

- Gain the customer satisfaction through monitoring order process to achieve the delivery date requirement from customers

- Proceed order placed by Customers and Salesperson through WBA (eComm & CCE), telephone and email.

- Coordinate with Planning/ Production and Warehouse on the status of orders and delivery schedules

- Handle customer complaints via Non-conformance Management (NCM) system and actively communicate status, investigation results and corrective actions to customer and ensure on time closure for non-product quality related complaints.

- Answer inquiries on stock status and product prices through the on-line computer system

- Liaise closely with Sales staff and Customer Service Team on the matters pertaining to sales, deliveries and collections.

- Ownership of the urgency/late delivery orders and co-ordinate closely with Manufacturing and Supply Chain team in solving the orders.

- Proactively feedback areas/ initiatives to improve internal and external customer satisfaction to

Customer Service Manager

- Provide training to personnel to maintain high customer service standard.

- Monitor and improve ordering, telephone handling and other procedures.

- Prepare report for different department or upper management.

- Hiring, training, coaching and leading customer service officer (Group 5 persons )

9/2015-3/2016 Customer Service Officer at TAZ Engineering & Trading Company

Finding new customer and send sale letter to introduce product and open market.

- Do quotation for customer base on fixed company's price list.

- Follow import - export goods, inventory and update Weekly Stock List

- Consult suitable products according to customer requirements and update stock status for them.

- Process order placed by Salesperson or Customer through telephone or emails

- Do Weekly Report about status project, quotation's feedback, find the reason why failed project, why cannot meet the customer request.

- Follow processing-orders, update status of orders and delivery schedules for

customer

- Make Delivery Notice and Hand-over Minutes.

- Solve problem with customer if any difficulties or complaints, provide immediatesolution with company guidelines and give customer satisfaction (returned goodsand delivery problem)

- Contact with carrier and trucking to deliver goods for customer

- Prepare related documents such as CO, CQ, CW, Invoice, Packing List, Bill for customer.

- File Contracts or Purchase Orders

- Coordinate with other teams/departments to achieve company's business goals

11/2014 -5/2015 Sales Support Officer at KS Distribution Vietnam

(Temporary contract: 6 months)

-Follow up all order information from customers.

-Support Sales Team about quotation, catalogue, contract and payment of clients

-Check all necessary shipping documents (PO, Delivery Note, Commercial Invoice, Packing List, CO…)

-Create code and manage the order via Oracle system

-Schedule and make an appointment; welcome foreign visitors

10/2013-10/2014 Sales Admin Team Leader at Profident Viet Nam

-Support Director about preparing for the company’s workshop.

-Schedule and manage plan for sales staff to achieve target

-Follow up and make weekly reports

-Training for new employees at retail stores and manage the member