Hanoi University of Technology, Vietnam Bachelor of Engineering - Information Technology - Mar 2010 - Aug 2012

Hanoi University of Technology, Vietnam Bachelor of Engineering - Mechatronics - Sep 2003 - Jul 2008

1. Internal IT Manager Niteco Vietnam Company Limited – 10/2015 - Current

My responsibilities include:

Provide secure and reliable IT infrastructure and services to organization. Review and coordinate hardware and software changes, maintenance, and configuration updates to optimize technology performance, security and functionality

Lead staff in Help Desk services: diagnosing and resolving issues related to technical difficulties with hardware, software, network, and desktops and mentor staff to do the same.

Resolve problem situations in a professional manner. Accurately communicate pertinent information to users and management.

Evaluate, design, and modify of system architecture to meet new business requirements.

Manage IT software licensing and hardware/equipment inventory.

Work with vendors and partners regarding maintenance, purchasing, billing or other IT related issues.

Lead in defining, implementing and enforcing IT policies, procedures and best practices.

Continually evaluate new technology and provide written recommendations to management for new applications or necessary infrastructure enhancements.

Provide recommendations related to department budgets and department business plans, in order to maintain effective IT operations and corporate competitiveness.

Keep abreast of new technologies, techniques, markets and procedures.

Develop and maintain up-to-date documentation of applications, system configurations and network equipment.

ake initiative in improving on reporting, processes, workflow and client outcomes.

Study and share new knowledge and experience for other colleagues inside and outside the team.

Lead, inspire and motivate team members, build up a good team.

Evaluate and manage team members' performance, provide them with valid and constructive feedback/recognition.

Identify training needs for team members, guide them on career path and training plan, provide supportive and professional mentoring

2. Senior Microsoft System Engineer - VMware Consultant FPT Information System Services Co., Ltd - 04/2010 – 10/2015

Provide overview and in-depth technical reviews of infrastructure projects.

Participate in the planning and implementing of systems, infrastructure, and related hardware.

Evaluate, design, and modify of system architecture to meet new business requirements.

Provide customers with solutions and presentations about design and deployment strategies.

Create and maintain documentation of projects and solutions

Work with vendors (HP, IBM, Microsoft, VMware…) on purchasing of new products and providing technical support for such products.

Assist other IT teams to provide solutions to issues with infrastructure, security, servers, and applications. Provide high level technical support to system infrastructure (such as Directory Services, Messaging, and Virtualization) in cooperation with Technical and Project Management teams.

Design, Implement, and support Windows Server System 2003/ 2008/ 2012 including Active Directory, DFS, DNS, DHCP, RMS, CA, ...

Design, Implement, and support Advanced Messaging system using Exchange Server (2003/ 2007/ 2010/ 2013)

Design, Implement, optimize, and support the x86 virtualization solutions of VMware (vSphere 5.x) and Microsoft (Hyper-V 2008 R2/ 2012/ 2012 R2).