Mã số:
Nguyễn Hoàng Đức



Độc thân

Hồ Chí Minh

Thông tin hồ sơ

Mức lương mong muốn: Thoả thuận

Số năm kinh nghiệm: 1 năm

Ngành nghề:

Cấp bậc mong muốn: GIÁM ĐỐC

Trình độ học vấn: ĐẠI HỌC

Ngày cập nhật: 20/10/2023

Nơi làm việc: HỒ CHÍ MINH

Giới thiệu chung

"Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.”

Học vấn / bằng cấp

San Jose State University

Graduated, 2014

B.A. Degree in General Administration/ Management

De Anza Community College

Graduated, 2011

A.A Degree in General Business

Kinh nghiệm làm việc

Validus Vietnam – Relationship Manager, SMEs Lending

Ho Chi Minh, Vietnam

November, 2022- May, 2023

  •  Identify, prospect and close business opportunities with client prospects within the established, predefined anchor partners
  • Support onboarding new customers, cross-selling of different products
  • Build and maintain customers relationship
  • KYC customers as Validus guidelines and requirements 
  • Deep understanding of the customer’s demands and providing proper feedback on time and accurate
  • Upsell existing products, cross-selling new products, maintain relationships with existing customer
  • Ensure best in class customer experience as well as complaint handling for all partners and customers under assigned portfolios
  • Coordinate with other internal departments to deliver the good products and services to the customers
  • Evaluate, review & report on selected customers in conjunction with the Risk team to provide timely recovery actions

UOB – Relationship Manager, Business Banking

Ho Chi Minh, Vietnam

November, 2021- October, 2022 

  • Responsible to manage the strategic client relationships which will include managing an existing portfolio of business and new business.
  • Generate, retain & expand lending and deposit relationship with new and existing clients through client referrals.
  • Manage overall relationship profitability & portfolio risk and is responsible for profitable growth of the portfolio assigned (includes loans, deposits, & fee income). Act as a consultant to clients and a resource to the Bank in developing & retaining business.
  • Maintaining existing borrowing accounts
  • Provide prudent financial and investment solutions to meet the needs of UOB’s SME customers
  • Establish and maintain long term and profitable banking relationships with both existing and prospective clients
  • Ensure proper advisory procedures and documentation while adhering to the Bank’s internal policies, business processes and regulatory requirements
  • Communicate and collaborate with consistency and transparency with business banking teams and internal partners.
  • Participate in community & professional activities in order to enhance the bank's image and expand personal network of business contacts for development of new business.
  • Monitor accounts to identify potential credit problems and assure proper loan documentation.

FWD – Senior Officer, Business Development, NBM

Ho Chi Minh, Vietnam

June, 2021- October, 2021 

  • Acquire new partners (banking, fin-tech, health-tech) to join FWD via Digital Chanel
  • Acquire new registration & Increase conversion rate of each partners
  • Building and maintaining good working relationships with partnerships.
  • Identifying opportunities and strategies to increase sales.
  • Monitoring the performance of the partnerships from different channels.
  • Define the product segmentation and roadmap and activities for online channels based on customer requirement
  • Work with partners to define promotion campaigns.

Citibank – Citigold Relationship Manager

Ho Chi Minh, Viet Nam

Sep, 2016 – May, 2021 

  • Helps the customer understand which product or investment would best suit their needs, offering alternatives as appropriate.
  • Leading foreign customers to our investments’ opportunities with our internal partnership of Citibank Singapore
  • Engages the support of specialists to provide technical advice to customers when necessary.
  • Meets agreed monthly targets.
  • Proactively analyze and seek to establish and understand customers’ real needs and expectations.
  • Monitors customers’ accounts and portfolios providing regular market updates and advice through regular calls and meetings.
  • Updates all systems accurately and in a timely manner.
  • Follows up with back office on customers’ applications etc.
  • Responds to all client and internal emails in a timely manner.
  • Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact. 
  • Maintains a basic understanding and technical knowledge of relevant products and services.
  • Volunteer to mentor new hired staffs about Citi’s acknowledge, products, procedures, sale skills, and customer services.
  • Volunteer to Business’s activities and events.

Misfit – Associate of Fulfillment

Burlingame, California 

Nov, 2014 – Aug,2015

  • Communicates with managers on any production issues arising. 
  • Ensures the efficient and accuracy receipt and fulfillment of production orders to meet with the required performance standards.
  • Ensures proper use of all packing supplies and materials.
  • Ensures all orders are accurate and inducted in a timely manner.
  • Stages next order to maintain production levels at standard.
  • Follows all written departmental procedures and identity any changes that may be necessary, reporting these findings to supervisors. 
  • Assists to monitor production supplies and reports with Team Lead to order additional supplies as needed.
  • Monitors team members to achieve monthly KPI

Tea Society- Cashier

San Jose, California 

Jun, 2014 – Oct, 2014

  • Handles credit card payments and ensure customer satisfaction.
  • Reports cash balance and credit card settlement daily.
  • Being in charge of inventory management and restaurant supplies.

Bay Area Vietnamese Professional (BAVP)

San Jose, California 

Mar,2012- Mar, 2014

  • Assists the coordinator to set up the event
  •  Accounts the budget to generate the event

Vietnamese Students Association (VSA)

San Jose, California


December, 2011 

  • Provides directions for volunteers and participants in breast cancer fundraising walk

Heart Center

San Jose, California


May 2010 

  • Collects and categorized donated clothes
  • Packs food and vegetables in individual portions for people in need
  • Distributes food and infant formula to families in need
Kỹ năng
  • Great computer skills with Microsoft Excel, Word, and Power Point on both PC and MAC
  • Great communication skill
  • Bilingual in Vietnamese and English
  • Hard working, willing to learn
  • Handling fast-paced working environment
  • Excellent customer services
Trình độ tin học

office information

Trình độ ngoại ngữ

good conversational English

Tìm kiếm ứng viên

Hồ sơ liên quan