2016 - 2020

HUTECH UNIVERSITY

Major: Business administration 

Speciallity: Foreign Trade

MAR 2022-Now

TRANS LUCK GLOBAL LOGISTICS CO.,LTD

Documentation staff

• Receive the request from oversea or customer for norminated and freehand shipments
• Input information of shipment on company’s system.
• Sending draft Bill to client for checking
• Submitting SI, VGM on website and checking MBL draft
• Check documents and file E-manifest/AMS/ISF
• Issue debit note to customer for checking
• Receive debit note from shipping line and follow the payment of customer before release bill
• Follow up sailing schedule and update customer and agent.
• Track and tracing cargo and perform shipment related operations.
• Sending pre alerts to agents, follow customers & agents inquiries and smooth handling all sea/air export shipments as per company's standard operating procedure
• Solve customers' complaints and follow up working process
• Making reports, update system timely and accurately

MAY 2020 - FEB 2022

CHIPO COMPANY

Customer Service

• Receive PO from customer and sale team, contact with customer to arrange booking.
• Guide and support any customer inquiries by phone or email.
• Contact the seller to exchange products and prices- Contact shipping companies, other freight
• Forwarding companies delivering of shipments
• Input data on company’s system
• Track orders and report all sales activity, forecast, order & delivery status to manager.
• Notify customers when the goods arrive at the warehouse
• Managing customer relationships through customer service
• Make daily sales reports and Make report to manager