INTERNATIONAL ECONOMICS, BACHELOR’S DEGREE

FOREIGN TRADE UNIVERSITY HCMC

JUNE 2022 - SEP 2023
OPERATIONS OFFICER, PAYMENT AND ACCOUNT SERVICES, TECHCOMBANK
-Execute Payment transactions in compliance with the bank procedures, policy and local regulation by performing compliance check accurately, verifying payments and sanction screening, payment processing timely on system, managing transaction thru clearing house or partner banks and investigation for any inquiries
-Process opening/closing/updating accounts; process User registration & Maintenance for applied
channels of banking services; attend administrative tasks related to customer accounts such as
audit confirmation, balance confirmation, advice/statement, VAT invoices.
-Implement, update, develop and apply change programs as well as Global Standards relating to
relevant Operating Procedures and local regulations
-Provide guidance, support to team members: support and back-up for teammates and other
functions, build and maintain relationships with internal partners to ensure team performance to
meet expected standards and objectives.

AUG 2020 - MAR 2022
CASH OPERATIONS OFFICER, UNITED OVERSEAS BANK
-Manage daily payment requests from customer, ensure that any related queries or problems are
resolved promptly; organize workload, multi-task to deliver services under the pressure of
deadlines
-Report, escalate any discrepancies or process issues, if any, to Line manager for timely corrections
by daily reconciliation
- Maintain and ensure the delivery of customer service in teams; plan and prioritize day to day
services in order to provide high service quality to customers and in line with demand statements;
handle complaints, deal with the escalation of process issues and non-conformance
- Support and back-up for staff within team and/or Operations ensuring good team-work, strong
work ethic and collaboration culture; co-ordinate with the various departments to ensure
procedures in respect of State Bank of Vietnam on foreign exchange transactions and controls.