2003 - 2007
Hanoi University
English
2002 - 2004
Hanoi Tourism College
Protocol faculty

Office Manager
Elite Fitness - Lifestyle
Vietnam JSC
June 2017 - Present

•Organizing office operations and procedures
•Maintaining office efficiency by planning and implementing
office systems, layouts and equipment procurement
•Manage the office store
•Control time keeping check for back office staff
•Taking care of hotel bookings, flights and transportation for
staff from all nationwide who go on business trips
•Delegate work to staff and manage their workload and output
•Collaborated closely with other managers to smooth and
improve office operations
•Organize townhall, events for staff or partner’s meetings

District Operations
Manager
Elite Fitness - Lifestyle
Vietnam JSC
March 2018 - April 2020

•Manage 6 clubs outside of Hanoi
•Drive customer service training and procedures
•Manage high level of customer satisfaction
•Manage customer's feedback and follow with the managers to
ensure all are under SLA (service level agreement)
•Achieve club efficiencies by processing policy and procedural
improvements
•Review membership processing
•Increase renewals
•Recruit, hire, train, counsel, supervise and motivate
development and discipline of staff
•Meet operational and capital budget targets
•Report budgetary needs to COO
•Maintain working relationship with Building management and
Government inspections
•Review monthly staffing plans and recruiting processes of
each club
•Trained and mentored operations staffs to maximize team
performance

Executive Assistant to
CEO

• Coordinating with project and management tasks and follow
up for job delegated and assigned

Elite Fitness - Lifestyle
Vietnam JSC
January 2016 - June 2017

• Provide comprehensive support to CEO and support other
Directors
• Follow up with various departments and manage the work
under control
• Prepare reports by consolidating information from various
departments
• Manage administrative functions
• Assist and consult CEO to make decision when necessary
• Met schedule using excellent planning and coordination skills

Assistant Club Director
Elite Fitness - Lifestyle
Vietnam JSC
July 2014 - December 2015

•Receive proposals directly from all departments. Review,
clarify and explain to Club Director for approval
•Prepare needed memos and proposals
•Take the initiative in communicating with departments to get
the work done
•Bring out the constructive idea if any, in case the proposal is
unclear or unreasonable
•Manage administrative functions to ensure smooth and
efficient operations of the organization
•Push and follow up the work for better result

PA & HR Assistant
Hanoi Lake View Sport Joint
Venture Company
May 2011 - June 2014

• Tasks as a Personal Assistant to General Manager
• Be responsible for Human Resources
• Do timekeeping for staffs
• Make payroll
• Arrange duty roster
• Evaluate the staffs
• Work with Social Insurance to solve the policies following
the Labor Law for employees

PA to General Manager
Hanoi Lake View Sport Joint
Venture Company
May 2007 - May 2011

•Assist GM in all areas of management and cooperation
•Responsible for administrative activities
•Act as a translator
•Distribution/preparation of marketing materials
•Organizing marketing strategies, public relations activities
•Responsible for maintaining internal and external
communications, advertising and market research

Senior Receptionist
Hanoi Lake View Sport Joint
Venture Company
March 2007 - May 2007

•Schedule working shift for team members
•Check staff's grooming and manner
•Supervise workload during the shift
•Ensure staff work on answering and calling the phone
correctly
•Support Front Office Manager with special events
•Deal with issues if any

Receptionist
Hanoi Lake View
January 2006 - March 2007

•Do check-in and registration procedures
•Receive and transfer phone calls
•Supply information to the tenants or guests
•Receive work-orders from tenants and transfer to concerned
departments

•Collect and distribute mail
•Solve the tenant's complains