09/10/1991
Nam
Độc thân
0946624248
votuanvu1991@gmail.com
191 Ta Quang Buu, Ward 3, District 8, Ho Chi Minh City, Vietnam
Mức lương mong muốn:
Số năm kinh nghiệm: 1 năm
Ngành nghề:
Cấp bậc mong muốn: NHÂN VIÊN
Trình độ học vấn: ĐẠI HỌC
Ngày cập nhật: 26/10/2023
Nơi làm việc: HỒ CHÍ MINH
A person with discipline, a sense of responsibility at work, especially, strong analytical skills and an interest in financial and insurance markets. Related to the sale center's service quality management experience and compliance control of Area Sale Manager/Sale Supervisor. I am able to work independently and ability to work well under pressure.
Andrews University - Andrews University
University of Greenwich - HCMC - Business Administration
Saigon University - HCMC - Finance & Banking
1. 09/2019 – present: FE Credit – Senior Quality Assurance
Sales quality
- Supervise the partner' sales consultants quality daily
- Manage and prevent fraud
- Support solving client complaints, and center’s issues
Management
- Control of compliance with the region's Area Sale Manager, Sale Supervisor, and QA working regulations
- Analyze sales indicators to push sale performance daily
- Support training and coaching for regional QA
- Perform the report directly to the Channel Director, Unit Head, and Team Leader
Process and project
- Build up sales process, and be responsible for planning, monitoring, and evaluating sale performance.
- Coordinate with relevant departments to monitor the progress and performance of the project to adjust the plan and identify appropriate resources for the project.
- Set up new processes to optimize existing processes.
3. 03/2018 – 08/2019: FE Credit – Quality Assurance Specialist
- Controlled the sale consultant quality
- Conducted training and coaching for sales team
- Resolved customer complaints
- Analyzed sales indicators to push sale performance daily.
- Co-ordinated with risk, security, IT, and analyst to determine, follow up, and resolve center’s issues
4. 11/2016 – 02/2018: Home Credit VN - Quality Control Specialist
- Concentrated listening 60 recordings daily to evaluate.
- Supported coaching products and systems monthly.
- Made the reporting weekly, monthly on QC team.
5. 03/2015 - 10/2016: Maritime Bank - Quality Control
- Tracked and reviewed 50 recording daily
- Improved service quality by coaching.
- Made the report weekly, and monthly.
6. 09/2013 - 11/2014: FE Credit – Early call collector
- Called over 50 clients to request a timely installment payment.
- Solved and persuaded clients to repay
Excellent in Microsoft office like word, excel, powerpoint
Good skill in using internet/Outlook
Working experience and direct reporting to foreigner manager
Time management and proactive
Flexibility and patience
Excellent in Microsoft office like word, excel, powerpoint
English
