1. Taking care of customer:

- Receive/ check customer inquiry

- Send inquiry to R&D team, follow up and push R&D to finish costing on time

- Send official quotation to customer, keep checking with customer to get feedback about quotation

- After getting customer feedback, recheck with related dept to adjust quotation if need

2. Making sample + color panel

- Receive requirement/ sample order from customer, follow up and push R&D to finish sample on time

- Follow internal testing with R&D, arrange customer come to check sample or send sample to customer. Keep checking with customer to get feedback about sample

3. Tracking production before shipment

- Receive order: Check production capacity with PMC, inform customer about our capacity

- Receive official order, send PI to customer and send PO to PMC

- Tracking production: Check customer requirement about label, carton, poly bag and transfer to purchasing, check and confirm layout/sample of label, carton, poly bag for purchasing (with customer approval - if need), Make stick label instruction for production

- Tracking with PMC about production order status to make sure shipment on time, arrange inspection date with 3rd party or custome

- Tracking shipment: Check shipping docs requirement and transfer to shipping, make CI, PL, booking request to shipping

- Check loadability and make container loading drawing, following with shipping about booking from forwarder

4. Tracking production after shipment

- Check and push shipping to send original documents to customer on time, tracking payment from customer

- Weekly update customer complain and send to QA, tracking CAP of QA and send back to customer (if need)