Mã số:
JONATHAN LIEU
BÁN HÀNG KINH DOANH

01/01/1989

Nam

Độc thân

094 986 7960

john.lieu0809@gmail.com

Ho Chi Minh City

Thông tin hồ sơ

Mức lương mong muốn:

Số năm kinh nghiệm: 1 năm

Ngành nghề: BÁN HÀNG KINH DOANH

Cấp bậc mong muốn: NHÂN VIÊN

Trình độ học vấn: ĐẠI HỌC

Ngày cập nhật: 21/12/2023

Nơi làm việc: HỒ CHÍ MINH

Giới thiệu chung

Over 30 years in Australia, I have provided consulting services to individuals with disabilities, focusing on finance and employment. I understand the unique challenges faced by this community and help them navigate the financial landscape. Living in Australia has highlighted inclusive practices and deepened my commitment to making a difference in their lives.

Học vấn / bằng cấp

TAFE NSW LIDCOMBE   1997-1999

Major: Network engineering

WERTHERIL PARK COLLEGE   1995 - 1997

Major: Hospitality management

Kinh nghiệm làm việc

Support Coordinator 2008 - 2022

APM EMPLOYMENT SERVICES

  • Be the key contact for service issues, complaints, major changes, and plan review
  • Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
  • Develop service agreements and create service bookings with preferred providers
  • Maximize the value of money participants receive from their support
  • Implement participants' plans and increase their capacity to manage their own supports
  • Support participants to have greater opportunities to explore and connect with their community and alternative support options

Achievement:

Mastered interpersonal and active listening skills

  • Built and maintained strong community connections and relationships with service providers and individuals
  • Improved administrative skills and time management

 

Customer Services Executive 2017 - 2019

COMMONWEALTH BANK

  • Manage foreign transactions
  • Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
  • Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
  • Provide a high level of empathy and emotional intelligence during interactions

Achievement:

  • Exceeded the required KPI of the company (every week)
  • Facilitated skills to work in an independent and hectic environment

Disability Case Manager 2005 – 2007

 MAX SOLUTIONS

  • Gain an understanding of the employer's business
  • Acquire an understanding of the roles and workforce requirements within the employer's business
  • Propose candidates that are a good job match.
  • Source enthusiastic candidates who have an interest in the employer's business, and are motivated to work.
  • Assist with job customization is required.
  • Provide information about financial support and incentives available for employing people with disability
  • Provide assistance with the purchase and implementation of workplace modifications
  • Provide individualized support and advice on the best ways to work with a new employee with the disability
  • Offer onsite support for the employer and new employee for as long as is required

Achievement

  • Met the required KPI of the company (12-15 people into the employment each month )
  • Improved communication and problem-solving skills

 

Network Engineer   1999 – 2004

LYNX TECHNOLOGY

  • Configure and install various network devices and services.
  • Perform network maintenance and system upgrades.

LYNX TECHNOLOGY

Quality Assurance

  • Ensure products meet the established standards.
  • Maintain strong overall quality control of products.
  • Implement test automation at larger scales.
  • Keep detailed records of quality and imperfect products

Achievement:

  • Developed a QA process that reduced high-impact errors
  • Wrote test plans and test cases (including regression, performance, benchmark, stress, and functional tests) that collectively saved over 2000 labor hours
Kỹ năng

ENGLISH COMMUNICATION

OFFICE INFORMATION

Trình độ tin học

OFFICE INFORMATION

Trình độ ngoại ngữ

ENGLISH COMMUNICATION

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