TAFE NSW LIDCOMBE   1997-1999

Major: Network engineering

WERTHERIL PARK COLLEGE   1995 - 1997

Major: Hospitality management

Support Coordinator 2008 - 2022

APM EMPLOYMENT SERVICES

• Be the key contact for service issues, complaints, major changes, and plan review
• Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
• Develop service agreements and create service bookings with preferred providers
• Maximize the value of money participants receive from their support
• Implement participants' plans and increase their capacity to manage their own supports
• Support participants to have greater opportunities to explore and connect with their community and alternative support options

Achievement:

Mastered interpersonal and active listening skills

• Built and maintained strong community connections and relationships with service providers and individuals
• Improved administrative skills and time management

Customer Services Executive 2017 - 2019

COMMONWEALTH BANK

• Manage foreign transactions
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Provide a high level of empathy and emotional intelligence during interactions

Achievement:

• Exceeded the required KPI of the company (every week)
• Facilitated skills to work in an independent and hectic environment

Disability Case Manager 2005 – 2007

 MAX SOLUTIONS

• Gain an understanding of the employer's business
• Acquire an understanding of the roles and workforce requirements within the employer's business
• Propose candidates that are a good job match.
• Source enthusiastic candidates who have an interest in the employer's business, and are motivated to work.
• Assist with job customization is required.
• Provide information about financial support and incentives available for employing people with disability
• Provide assistance with the purchase and implementation of workplace modifications
• Provide individualized support and advice on the best ways to work with a new employee with the disability
• Offer onsite support for the employer and new employee for as long as is required

Achievement

• Met the required KPI of the company (12-15 people into the employment each month )
• Improved communication and problem-solving skills

Network Engineer   1999 – 2004

LYNX TECHNOLOGY

• Configure and install various network devices and services.
• Perform network maintenance and system upgrades.

LYNX TECHNOLOGY

Quality Assurance

• Ensure products meet the established standards.
• Maintain strong overall quality control of products.
• Implement test automation at larger scales.
• Keep detailed records of quality and imperfect products

Achievement:

• Developed a QA process that reduced high-impact errors
• Wrote test plans and test cases (including regression, performance, benchmark, stress, and functional tests) that collectively saved over 2000 labor hours