- Develop and document all eCommerce department functions, sub-functions, roles, and job descriptions
- Interview and make hiring decisions for the entire eCommerce team
- Define and develop core processes of eCommerce operations
- Work with the eCommerce Product team, Customer Experience team, Brand Operations teams, Marketing, Finance and Accounting and vendor(s) to lead requirements definition, prioritization, user testing, go-live and subsequent improvements of all eCommerce products (website, mobile app, additional related functions/products)
- Will be primarily responsible for overseeing and managing the ecommerce department of company with a significant online presence, to drive web sales growth, conversion, and improvements in the customer experience.
- Work with each brand management team to support brand performance on the ecommerce platform.
- Work with Marketing Department to develop and carry out the strategic online marketing plans for ecommerce.
- Liaise with the IT Application to develop and alter the website as needed.
- Strong leadership and team development skills with an emphasis on driving results through positive motivation and mentorship.
- Strong leadership and team development skills with an emphasis on driving results through positive motivation and mentorship.