University of Economics HCM City 

1. RÉPERTOIRE CULINAIRE - Sales-Admin ( Aug 2020 – May 2022)

- Received orders from clients via phone, Zalo, email and printed out the list of daily orders for RCLVN pickers to prepare all required items.

- Input sales data on Misa and prepared shipping documents (POs, DNs, e-invoices printed order emails) for delivery men.

- Liaised with the Logistics Department to ensure smooth delivery of all orders and samples.

- Reported the daily OOS list to Supply Chain Manager so as to keep Sales Team/ Clients posted on the ETA of sold-out items timely.

- Supported Sales Team/ Clients to check stock, information about products, delivery time if required.

- Received information, claim notice,feedback from Customers, Sales Reps and directed timely to Stock Manager, NOM & Supply Chain Manager.

- Handled exchange/ return/ refund process for Clients upon the approval of Line Managers.

- Received letters and forwarded to the relevant department.

- Followed-up the quantity of product received/ returned by each customer and updated information correctly on Misa.

- Supported accounting tasks by following up payment status, indicating the list of orders paid in cash & forwarding bank slips to Accounting Team.

- Made transfer to Phu Quoc, Nha Trang, retailers output dockets.

- Set up automatically the prices of items on Misa.

2. Dutch Project Coordinator - TV5 Department June 2019 – January 2020: HIVENTY ASIA

- Planned the work schedule and the workflow.

- Assigned tasks to resources then did a follow-up.

- Prepared all the necessary documents: project briefing, guidelines, etc.

- Supported the freelancers with technical issues and clarified the meaning of specific terms, idioms.

- Ensured the implementation of each production step.

- Ensured the smooth execution of the planning meeting all deadlines.

- Reviewed the French template.

- Checked the quality of the produced subtitle files before the delivery to the clients.

3. Translator/ Customer Support Assistant Apr 2015 - Aug 2018: FARLIS VIETNAM

- Analyzed, translated daily customer assistance requests and forwarded them to technical team via email, phone or skype.

- Coordinated with IT team in guiding customers to resolve their issues as well as delivering technical information and solutions.

- Translated project documents from French to English.

- Kept track of all requests and recorded them in monthly assistance reports.

- Did a follow-up operation of Ditel software on 10 virtual machines via remote desktop VNC Viewer.

- Imported, extracted, normalized and converted the database of Ditel software to main data sources for IP PBX/ VOIP phone system.

- Supervised camera analyzing team, verified the accuracy of their input database and submitted them before sending automatically reports to customer.

- Built a targeted prospect list.

4. Travel Consultant * Sep 2014 - Jan 2015: TROPICAL TOURS * Sep 2013 - May 2014: UNIKA VOYAGES

- Handled daily requests from travelers.

- Designed tailor-made tour programs with quotations according to each customer’s desire. - Booked all relevant services of confirmed tour packages.

- Invoiced customers and followed up their payment.

- Re-checked all bookings before departure date to ensure the smooth handling of planned tours.

- Prepared documents for guides on tour

. - Cooperated with different travel suppliers, local guides to keep track of on-going tours and resolved eventual problems.

- Collected, evaluated and responded to customers' feedbacks after their trip.

- Established and maintained strong relation with customers/partners.

- Processed all payments for travel suppliers and maintained archive of all transactional documents.

- Updated new potential attractions, hotels and related suppliers.

- Managed website content, services pricing and promotion campaigns offered by the suppliers.