- USSH HCM City, 2008:
Bachelor of Arts major in French Linguistics & Literature
- University of Economics HCM City Professional Secretarial and Business Administration Training, 2005
 

Sales-Admin
Aug 2020 – May 2022: RÉPERTOIRE CULINAIRE
- Received orders from clients via phone, Zalo, email and printed out the list of daily orders for
RCLVN pickers to prepare all required items.
- Input sales data on Misa and prepared shipping documents (POs, DNs, e-invoices printed order
emails) for delivery men.
- Liaised with the Logistics Department to ensure smooth delivery of all orders and samples.
- Reported the daily OOS list to Supply Chain Manager so as to keep Sales Team/ Clients posted
on the ETA of sold-out items timely.
- Supported Sales Team/ Clients to check stock, information about products, delivery time if required.
- Received information, claim notice, feedback from Customers, Sales Reps and directed timely to
Stock Manager, NOM & Supply Chain Manager.
- Handled exchange/ return/ refund process for Clients upon the approval of Line Managers.
- Received letters and forwarded to the relevant department.
- Followed-up the quantity of product received/ returned by each customer and updated information correctly on Misa.
- Supported accounting tasks by following up payment status, indicating the list of orders paid in
cash & forwarding bank slips to Accounting Team.
- Made transfer to Phu Quoc, Nha Trang, retailers output dockets.
- Set up automatically the prices of items on Misa. Dutch Project Coordinator - TV5 Department
June 2019 – January 2020: HIVENTY ASIA
- Planned the work schedule and the workflow.
- Assigned tasks to resources then did a follow-up.
- Prepared all the necessary documents: project briefing, guidelines, etc.
- Supported the freelancers with technical issues and clarified the meaning of specific terms, idioms.
- Ensured the implementation of each production step.
- Ensured the smooth execution of the planning meeting all deadlines.
- Reviewed the French template.
- Checked the quality of the produced subtitle files before the delivery to the clients