Da Nang College of Economic and Planning Aug 2014 - May 2017

Major: English studies

GPA: 3.2/4

P&G, UNILEVER ,YAMAHA Sep 2014 - April 2017

Part time job: Promotion Girl

Main responsibilities:

- Interacting with customers.

- Introducing, consulting products and answering customers' queries via phone

and email.

- Demonstrating and providing information on promoted products/services.

Sun World Bana Hills May 2017 - July 2017

Internship as receptionist

Main responsibilities:

- Greeting incoming and departing Guests warmly with a genuine smile and eye

contact.

- Preparing arrival and do check-out , check- in process

- Providing guest recommendations, answering questions and sharing additional

information

- Ensure reception area is tidy and presentable, with all necessary stationery

and material.

- Order front office supplies and keep inventory of stock.

Recognition and Gains:

- Getting work experience.

- Excellence internship certification

Wyndham Danang Golden Bay Hotel Aug 2017 - June 2020

Customer service agent

Main responsibilities:

- Greet guests and visitors warmly and make them feel welcome and

attended.

- Dealing directly with customers either by telephone, electronically or face to

face.

- Responding promptly to customer inquiries.

- Recording details of inquiries, comments and complaints.

- Following up on customer interactions.

- Understanding customer’s needs and provide the information about

attractions, facilities, services, and activities in or outside the property.

- Inspect VIP rooms to ensure quality standards.

Achievements and skills gained:

- Achieving Excellence employee of the month for twice times.

- Observing, learning and catching customers’ demand well.

- Improving English Communication skill.

Wyndham Danang Golden Bay Hotel June 2020 - April 2023

Concierge agent

Main responsibilities:

- Answer phone an email inquiries from potential guests in a timely and

respectful manner

-Greet guests and visitors warmly and make them feel welcome and

attendedOffer restaurant and activity recommendations and assist guests in

arranging transportation and excursions

-Receive and redirect mail, phone calls, packages, etc.

-Multitask and prioritize as necessary to meet customer needs

Movempick Resort April 2023 - July 2023

Concierge Supervisor

Main responsibilities:

-Trains, supervises and disciplines concierge staff while ensuring agents are at

their stations and ready to assist guests.

- Distributes printed materials such as brochures of local attractions

- Ensure constant enough supply and availability of printed materials such as

brochures of local attractions, restaurants, city maps, which may be handed over

to guests

- Manage the process and assist agents and guests with concierge services

such as booking of shows, tours, restaurant reservations.

- Check the cleanliness of the work area.

- Division of work for each employee.

Personal Secretary July 2023 – Recently

Main responsibilities:

- Answer phone calls and redirect them when necessary

- Check frequently the levels of office supplies and place appropriate orders -

- Make travel arrangements.

- Support and facilitate the completion of regular reports

- Develop and maintain a filing system