Hutech University

1. 11/2019 - Now : Product Development Specialist - Digital Banking - ABBANK 

- Analyzing data, evaluating the effectiveness of products and services, calculating P&L, KPIs to serve the development of new products and monitoring product efficiency after deployment.

- Working closely with stakeholders inside and outside the bank to plan, build and perfect the WeeABBank application and features of products and services Digital

- Preparing the documents related to launch the products, sales t raining materials

- Testing WeeABBank application and reporting the bugs to relevant departments

. - Supporting the other departments to install the application, handle complaints...

- Planning for launching programs, writing T&C, contacting to the sponsors, analyzing and reporting about the winners...

- Performing other tasks as assigned by Manager.

2. 1/2019 - 10/2019 : Admin project support - Segments - Citibank VN 

- Managing and developing personal products and services of Citigold

- Evaluating and proposing adjustments to product policies and Customer policies

- Preparing t raining content, legal documents relating to Citigold products, services, programs

- Contacting to vendor to deliver gifts and proceed the expense payment...

- Registering DOIT for campaigns, events...

- Preparing Notification letter to send to SBV...

- Supporting sales team during campaign, event, solving customer complaints

- Support Marketing team to design and production of marketing materials, marketing communication (brochure, poster, EDM, facebook, update website etc…)

3. 10/2017 - 12/2018 : Payment admin - Citibank

- Indexing documents to the system such as: Identity Card, Family Book,

- Labor Cont ract…

- Indexing orders documents as the order department required

- Supporting PPU department to disburse for loan mount

- Calling outbound to verify information...

4. 6/2015 - 11/2016 : Data checker - FECREDIT

- Comparing information with system such as Identity Card, Family Book.

- Checking elect ricity bill, insurance cont ract and other products follow company’s policies.

- Confirming loan and limitation for each product.

- Making report.

- Able to make up to 70 applications per day.

5. 6/2014 - 6/2015 : Customer service representative - Cdiscount VN 

- Verifying orders.

- Receiving inbound and outbound calls.

- Answering the customer’s questions.

- Solving complaints and problems related to orders.

- Making report.

- Able to make up to 150 calls per day.