The Academy of Journalism & Communication – BSc. in Economic Management

1. MINGLIYIN VIETNAM - Logistics Supervisor

- Improved efficiency and lowered costs by finding a new domestic shippingcarrierormodifying contracts with Logistics partners (GHN, GHTK, VNPost, FlashExpress,Zhongyou). Decreased lost/missing orders from 0.5% to 0.07%for overseas ordersand0.1% to 0.03% for domestic orders;

- Managed operations productivity of carriers about timing and the rate of successfulpickup/delivery/return,...

-Managed overseas orders flow by working with the overseas teamto ensure noshippingissue from China delivering to VN customers;

- Collaborated with teams to maintain order flow and enhance customer experience.Negotiated and implemented standard processes with partners and internal teams

2.SHOPEE VIETNAM -  Logistics Supervisor 

- Managed a team with 7 members taking care of 4 keys 3PLs of Shopee, includingGHTK,SPX, Best, Ninja Van;

- Improved 3PLs' daily operations, reduced risks, and cut costs. Created operational trackersfor team members to monitor partner performance. Maintained andimprovedpickup/delivery rate, loss rate, delivery time,...

-Main PIC launched 4/10 carriers on Shopee, accounting for 70%of orders. Createdachecklist and worked with internal teams to meet timelines and expectations;

- Daily support the Commercial & Operations Departments on resolving the customers' inquiries and complaints, ensure response on time as committed (SLA); 

- Designed and managed team member’s KPI, train and regular check/catch-upwithteammembers to review their performance;

3. ANNAM FINEFOOD – HANOI BRANCH - Marketing executive 

- Marketed with discounts and promotions, met sales targets, worked with stores todisplayproducts and run campaigns;

- Recruited and trained PGs.