01/01/1995
Nữ
Độc thân
0837149635
anhlinhnguyen1111@gmail.com
No.178/6, Samland River View Apt., Nguyen Van Thuong Str., Ward 25, Binh Thanh Dist., Ho Chi Minh City
Mức lương mong muốn:
Số năm kinh nghiệm: 1 năm
Ngành nghề: CHĂM SÓC KHÁCH HÀNG
Cấp bậc mong muốn: NHÂN VIÊN
Trình độ học vấn: ĐẠI HỌC
Ngày cập nhật: 28/10/2023
Nơi làm việc: HỒ CHÍ MINH
• With over a year of experience in the Recruitment industry in general and Customer Experience in particular as well, I firmly believe that I have a good amount of knowledge in Recruitment industry as well as Customer Service field.
• I am strong at Persuasive Speaking Skills, Ability to Use Positive Language, Problem Solving, Listening, Empathy, Self-Control.
• I always orient myself in a cautious way of working with a high sense of responsibility. I also keep my mind on knowledge expansion, therefore I am always eager to learn.
• With my abilities and advantages, I believe that I will create many high values and benefits for the business
ORIENTAL STUDIES/KOREAN STUDIES // 10/2018 - 07/2022
MAJOR
HO CHI MINH CITY UNIVERSITY OF FOREIGN LANGUAGES AND
INFORMATION TECHNOLOGY (HUFLIT)
Bachelor's Degree - Distinction
Grade: 8.16/10
CUSTOMER EXPERIENCE // 07/2022 - 08/2023
REPRESENTATIVE
VIETNAMWORKS
• Manning Hotline/Live chat (Zendesk)/Meta Facebook/Zalo OA channel to support customers when customers contact VietnamWorks (about Price, Services, Website, Apps, Consultants etc.).
• Being familiar and super high-speed action with Zendesk platform.
• Screening candidates' CVs to pick out CVs that are eligible to be online.
• Calling candidates to advise candidates' CVs that are lack of information and qualification.
• Replying to the employer/candidate's email when they send email to the Contact Center.
• Managing customer information and customer support via Microsoft Dynamics CRM System.
• Supporting ad-hoc tasks for Sales Department such as Posting job, Activate services on Website, Customer account support, Webinar support etc.
• Searching CVs for employer as a Customer Guarantee Project, especially IT CVs (with these criteria such as Position, Level, Experience, IT Language Skills, Frameworks, etc.)
• Supporting to build FAQ page on Website.
• Owning “Training Sales Project” as a Project Owner to train new employees from Sales
Team to understand rules, guidelines, programs of VietnamWorks.
• Communicating and coordinating with relevant departments as necessary.
- Communication
- Problem Solving
- Teamwork
- Customer Relationship Management (CRM)
- Time Management
- Presentation Skills
- Microsoft Office
- Canva
- Microsoft Dynamics CRM
Microsoft Office Specialist Master Certification MOS
• MicrosoftMicrosoft
• Issued Mar 2022
English
Intermediate
Korean
Intermediate
Chinese
Beginner
