DA NANG UNIVERSITY OF ECONOMICS 

Major: Bachelor of Business Administrative

Period: 2005 to 2009

1. WOOWA BROTHERS VIET NAM - Rider Operation Center Central 

- In charge of onboarding Riders in Centrals

- Create an account and make sure the SOP of onboarding Riders in Central works smoothly Rider Service:

- Manage and handle channels: EmailForm, Chat, Offline (Offline: Central)

- Setup and monitor Chatbot (Tookan system)

- InterviewTraining and coach newbies oldbies agents

- Build SOP/knowledge base for support channels to work smoothly

- Tracking making sure the team achieves OKR

- Contributing to Rider Service procedure

- Manage the performance of Riders in Central

- Take care of community and events for Riders in Central

- Deal with vendors about Rider's benefit

- Leading the project " Salesforce" for Logistics department

2. ANHEUSER-BUSCH INBEV - Trade Marketing Executive 

-Tracking and managing the POCM warehouse

-Make sure the programs would be sent quickly/accurately to the owner/manager of restaurants/pubs by sups event

-Tracking % achievement KPIs for Central

-Calculating FOC and working with sales distributors to pay FOC to the restaurants/pubs.

-Checking maquette and approving for deploying logos

-Training and explaining everything about the programs to provinces (Nha Trang, Lam Dong, Quy Nhon, Quang Ngai)

-Support Regional Trade Marketing with some reports daily/monthly

-Follow and manage CO2 for draught beer

-Support sales to deal programs with the owners of the restaurants/pubs.

-Making progress with sales distributors

3. APAX ENGLISH - Operation Manager 

-Manage Class Managers

-Support and follow marketing activities in the Center

Follow and take care of parents to make sure the proportion of renewal is around 75% to 80% -

Solve the problems of the parents and students

-Work with the head teacher to open new classes and trial classes

-Be responsible for all administrative operations and processes in the Center -Recruit and interview the Center’s employee

-Ensure all legal and regulatory documents are filed and monitor compliance with related regulations

-Create a program to motivate old students to make them feel interested when learning at the Center

4. PHILIP MORRIS INTERNATIONAL - Commercial Admin Lead in Central

-Ensured the stock of WHS always covered 10 days of selling, no out-of-stock happened

-Track volume/shipment with the target, premium inventory with zero difference

-Tracked program to match with the system in compliance with Internal Control

-Ensured the office facilities were well-prepared

Ensured no late submission for uploading contracts on the system and creating PO

-Tracked the salary of an employee with WHS, ensuring no late payment of salary

-Tracked distribution expenses with a budget and ensured no case of over-budget happen

- Acted when needed as a Call center agent to solve issues for customers and our field force (Hot-line)

-The arranged meeting, booking venue, hotel, and e-ticket

-Took care of all client information/contracts/payment term

-Other responsibilities include dealing with invoices, chasing up overdue payments, and monitoring ongoing orders