ERC INSTITUTE VIETNAM Bachelor of Business Administration | Banking & Finance | 2011 – 2014
▪ Awards:
- 1st prize of Got Talent contest
- 1st prize of ERC The Amazing Race Contest – as the role of team leader

N-SQUARED E-COMMERCE VIETNAM E-commerce Manager | 02/2020 – 02/2023
▪ Teams management:
- Commercial team: assess daily store performance and provide direction to the team for KPI accomplishment
and client management.
- Fulfillment operation: day-to-day coordination with both internal and external teams to manage order
timelines.
- Customer service: monitoring the Customer Service team's daily response rate and response time, as well
as developing methods to strike a balance between client satisfaction and common policies.
▪ Personal responsibilities:
- Report directly to the director or regional management.
- Build and manage client relationships
- Find and approach new business prospects
- Analyze data and build tailored business strategies for customers
- Research and collaborate with the BI team to generate business solutions.
▪ Achievements:
- Developed a team from one person in 2020 to a firm of more than 20 individuals in 2022.

2
- Responsible for the Tefal brand in all e-commerce related activities from 2020 to 2021, achieving 23 billion
in sales (100% KPI) in 2020 and 125 billion in revenue (85% KPI) in 2021.
- Achieved 90% KPI of 11.11 campaign (2020) during the first 2 hours, selling out 80% of stock inside a day.
- Effectively fixed stock ageing problem in 2022 by clearing away 50% of ageing inventory and decreasing
storage costs by 60%.
- Since 2020, he has held practically every connected role and has gained a thorough grasp of the e-commerce
business.
- Known as a spiritual leader inside the N-Squared Vietnam community, encouraging and motivating team
members.

VNPT EPAY JSC. Cluster Account Manager | 01/2019 – 11/2019
▪ Maintained and preserved relationships with significant clients in the financial sector, including
multinational banks and financial institutions.
▪ Reached out to new potential clients in various sectors to offer the Company's payment solutions.
▪ Achievements: Best Acquisition Performance Q2 – 2019

GIGATUM JSC. – CLINGME MOBILE APP Senior Business Development Manager | 03/2017 – 12/2018
▪ Managed and trained Business Development team to establish and win merchant acquisition KPI.
▪ Developed positive relationships with major companies (FMCG, F&B, Fashion, Cosmetics, etc.) in order to provide Clingme's services.
▪ Created new active users for Corporate Partner programmers.
▪ Achievements: Best Business Development Manager 2017

HUONG NGA FINE ARTS CO. LTD. Assistant of Director | 03/2015 – 12/2016
▪ Market research to develop sales strategy for local buyers.
▪ In responsible of pursuing wholesale contracts to export items internationally.
▪ Assisted the general director with branding and customer interactions.
▪ Achievements: Won 2 wholesales contracts with clients during Singapore Fair 2015

VP BANK Relationship Manager (Internship) | 06/2014 – 12/2015

▪ Created personal sales strategy to reach the KPIs.
▪ Understood the needs of VIP customers in order to help improve products and services.
▪ Achievement: Bring 4 billion saving money (400% monthly KPI) in the 1st month.