Ho Chi Minh City University of Technology

1. Started working for Sorrento Restaurant & Bar from 12/2022 to 5/2023 as F&B Manager

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

Preserve excellent levels of internal and external customer service

Design exceptional menus, purchase goods and continuously make necessary improvements

Identify customers needs and respond proactively to all of their concerns o Lead F&B team by attracting, recruiting, training and appraising talented personnel

Establish targets, KPI’s, schedules, policies and procedures

Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork

Comply with all health and safety regulations

Report on management regarding sales results and productivity o Control costs and minimize waste

2. Started working for Premier Village Phu Quoc from 4/2022 to 11/2022 as Outlet Manager.

Manage and oversee the entire F&B’s outlet operation (Corallo Restaurant, The Market Restaurant, Room Service, Bar, Convention)

Deliver superior guest services o Ensuring guest satisfaction

Plan new and update existing menus

Participate at local food events

Respond efficiently to customer questions and complaints

Organize and supervise shifts

Manage and lead staff

Hire new employees

 Training and evaluate staff performance

Estimate consumption, forecast requirements and maintain inventory

Manage restaurant supplies

Control costs and minimize waste

Nurture a positive working environment

Monitor operations and initiate corrective actions

Implement innovative strategies to improve

3. Started working for VinOasis Phu Quoc from 3/2018 to 9/2020 as Restaurant Manager (from Pre-opening)

Manage and oversee the entire F&B’s outlet operation (Alacart, Buffet, Room Service, Bar, Fast Food, Convention)

Participate in operating major events (WTA 2020, SEAZA 2020) o Deliver superior guest services

Ensuring guest satisfaction

Plan new and update existing menus

Participate at local food events

Respond efficiently to customer questions and complaints

Organize and supervise shifts

Manage and lead staff

Hire new employees

Training and evaluate staff performance

Estimate consumption, forecast requirements and maintain inventory

Manage restaurant supplies

Control costs and minimize waste

Nurture a positive working environment

Monitor operations and initiate corrective actions

Implement innovative strategies to improve productivity and sales

4. Started working for Vinpearl Resort & Golf Phu Quoc from 3/2016 to 3/2018 as F&B Supervisor 

Managing restaurant staff's work schedules.

Deliver superior guest services

Ensuring guest satisfaction

Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.

 Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.

Checking in on dining customers to enquire about food quality and service.

Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.

Monitoring the restaurant’s cash flow and settling outstanding bills.

Reviewing customer surveys to develop and implement ways to improve customer service.

Resolving customer complaints in a professional manner.

5. Started working for Moo Beefsteak from 05/2015 to 2016 as F&B Supervisor

Managing restaurant staff's work schedules.

Deliver superior guest services

Ensuring guest satisfaction

Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.

Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.

Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.

Monitoring the restaurant’s cash flow and settling outstanding bills.

Reviewing customer surveys to develop and implement ways to improve customer service.

Resolving