IT COLLEGES -Classification: Strong Pass 

1. Warehouse Manager - DEC 2022 - PRESENT

Main responsibilities:
- Manage team with more than 50 employees include Inbound, Inventory, Outbound.
- Logging in WMS system daily as dedicated frequency, supervising the order journey on the system, and ensuring the orderstatus is updated correctly on the system in time.
- Cooperating and communicating well between whole teams in warehouse with other departments.
- Monitor all operations flow to ensure thatKPI whole teams keep on-track daily.
- Monitor employees to ensure that employees comply with policies and procedures, safety rules.
- Monitor the quality of the SOP, ensure all logistics operations in warehouse compliance with the requirements of logistics quality manual, focus and analysis potential quality problems for root cause analysis, and develop solutions.
- Training SOP for whole teams weekly to ensure all employees comply with SOP has been issued.

- Updating & submitting SOP to direct manager for operations utilization.
- Monitor employees to ensure that employees comply with 5S standardized.
- Lead whole teams for solving problems with system with daily operations at warehouse.
- Building monthly outing activities for whole teams in warehouse.
- Submitting the logistics cost payment monthly to line manager.
- Report to line manager all problems thatrelated to daily operations & solutions for solving.
- Supervise infrastructure of warehouse to ensure safety of goods and labor safety for employees.

2. Operations Supervisor - MAY 2022 - NOV 2022

Main responsibilities:
- Implementing daily transport execution and coordination as directed.
- Logging in operational system daily as dedicated frequency, supervising the order journey on the system, and ensuring the order status is updated correctly on the system in time.
- Following up the assigned KPI such as Daily On-time Delivery rate (OTD), Actual transport cost and budget monthly.
- Submitting the transport cost payment monthly to line manager.
- Supporting to train the new suppliers about the guideline to use merchant portal web to manage the order status.
- Cooperating and communicating well with riders team and trucks team.
- Design optimized routes for transport team.
- Design SOP for sorting team and transportteam.
- Build up sorting hub with optimized cost.
- Supervise all operations to ensure thatKPI keep on-track.
- Monitor employees to ensure that employees comply with policies and procedures, safety rules.

3. Transport Supervisor - JUL 2021 - MAR 2022

Main responsibilities:
- Implementing daily transport execution and coordination as directed.

- Logging in TMS & WMS system daily as dedicated frequency, supervising the order journey on the system, and ensuring the order status is updated correctly on the system in time.
- Following up the assigned KPI such as Daily On-time Delivery rate (OTD), Actual transport cost vs budget weekly, and proposing an idea or action hourly tohelp KPI on track timely.
- Updating Standard operational procedure isrightly according to practice.
- Submitting the transport cost payment monthly to line manager and OM/3PLs account team, following it up until transport payment with 3PLs is completed timely.
- Training the 3PLs in communication bi-weekly aboutthe delivery guidelines and delivery man’s interaction with OM retailers to bring the good retailers to experience.
- Supporting to train the new suppliers aboutthe guideline to use merchant e-commerce portal web to manage the order status.
- Cooperating and communicating well with 3PLs and suppliers ops team.
- Supervise all vendor's operations to ensure thatKPI keep on-track from pick-up at DC to delivery to customers.
- Monitor all truck drivers to ensure that drivers comply with policies and procedures, safety rules.

4. SHOPEE EXPRESS - Linehaul Team Leader - JAN 2021 - JUL 2021

Main responsibilities:
- Design routes for trucks from sort center to hub.
- Design linehaul schedules for all routes from sort center to hub.
- Control lead-time to make sure all trucks meet on-time KPIs.
- Monitor operations to ensure that drivers & vendors comply with SOP.
- Monitor SOP handover at sort center
- Solve issues thatrelated linehaul between hub and sort.
- Optimize costfor linehaul.
- Make sure all vendors follow up requirements from sort center.
- Monitor drivers to ensure that drivers comply with policies and procedures, safety rules.

5. SHOPEE EXPRESS - Hub Team Leader - AUG 2020 - DEC 2020

Main responsibilities:
- Control SOP inbound/sorting parcels from sortto hub.
- Design routes for riders.
- Design pick-up routes forriders.
- Connect with HR to recruit riders for hub.
- Coordinate riders to ensure thatmeet on-time KPIs for pick-up, delivery& return.
- Follow-up COD with cashier daily.
- Plan headcount for monthly campaigns.
- Reporting operations status weekly, KPI delivery, find solutions to improve for any problems.

6. AHAMOVE - Key Account Management Executive - SEP 2019 - JUL 2020

Main responsibilities:
- Connect& build up operations between AhaMove and BigMerchants (Lazada, Sendo, Leflair, Aeon,...)
- Solve-problems for customers & drivers in Delivery.
- Design policies for drivers.
- Monitor drivers to ensure that drivers comply with policies and procedures, safety rules.

- Coordinate core team Bike & Truck to ensure that drivers comply with KPI & lead-time.
- Customize systems & operations for customers.

7. VIET TINH ANH JSC. - Transport Supervisor - OCT 2017 - AUG 2019

Main responsibilities:
- Monitor parcel flows from warehouse to 3PLs.
- Monitor drivers to ensure that drivers comply with policies and procedures, safety rules.
- Manage cost, headcount, in-house truck, delivery team.
- Design routes for truck delivery.
- Design schedule for truck delivery.
- Connect with admin to prepare documents delivery.
- Plan volume forecastfor weekly campaigns.

8. LAZADA VIETNAM - Transport, Senior Operations Associate - JAN 2016 - SEP 2017

Main responsibilities:
- Improve the internal operation flow and 3PL operations.
- Control & coordinate parcel flows from Lazada to 3PLs in physical & system.
- Control working-time of 3PLs at Lazada.
- Make sure all 3PLs follow up operation requirements.
- Monitor KPI from Outbound team to 3PLs.

9. LAZADA VIETNAM - Transport, Operations Associate - NOV 2014 - DEC 2015

Main responsibilities:
- Sorting parcels for 3PLs.- Handover parcels to 3PLs.
- Control parcels flow from warehouse to 3PLs in physical & system.
- Control working-time of 3PLs at warehouse.
- Make sure all 3PLs follow up operation requirements at warehouse.