UNIVERSITY OF SOCIAL SCIENCES AND HUMANITIES SEP 2014 - AUG 2019

Major: Hospitality Management

GPA: 7.8/10

MELIA HOTELS AND RESORTS - PRE-BRANDING IN HOCHIMINH CITY OCT 2019 – PRESENT

Corporate Sales Executive

Job Responsibilities:

• Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within the community to strengthen and expand customer base for sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Provides accurate, complete and effective turnover to Event Management. Managing Sales

Activities

• Participates in sales calls with members of a sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and TargetCustomer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply, and demand, etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions and location needs.

• Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer betterbusiness solution. Providing Exceptional Customer Service

• Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company's customer service standards.

• Provides excellent customer service consistent with the daily service basics of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels

LIV VACATION CLUB - CITADINES PEARL HOI AN JUL 2019 - OCT 2019

Sales Representative

Job Responsibilities:

- Conduct sales call to all existing and new client to increase awareness and establish and supportive business relationship

- Identify and seek out prospective clientele.

- Analyze and evaluate sales data. Discuss and establish strategies that will maximize the effectiveness of each activity.

- Liaise closely with the other departments to co-ordinate customer requests/requirements and ensure complete guest satisfaction.

- Participate in sales activities including sales trips, both individually and in conjunction with the sales team.

- Escort existing potential clients on side inspection to familiarize them with product.

- Consult about the resort of LiV Resorts in the event held at the Company.

- Take care of potential customers

- Coordinate with the Marketing and Communications department to implement the service promotion and introduction plans

LOTTE LEGEND SAIGON HOTEL APR 2019 - MAY 2019

Sales Coordinator

Job Responsibilities:

- Professionally answer the telephone and respond to caller inquiries in a pleasant manner.

- Create new account profile on Opera System

- Support Sales team to prepare sales-related documents throughout the sales process (e.g.,proposals, contracts, banquet event orders,...)

- Create and distribute reports necessary for the department.

- Respond to guest inquiries - inbound phone, written, advertising,.

- Conceptualize, draft and send well-constructed and professional correspondence and proposals.

- Host property tours, familiarizing customers and potential customers with property features, products and services.

- Maintain positive inner-hotel relationships with all hotel departments to expedite efficient communication.

- Maintain an organized professional-looking office environment.

- Maintain an accurate and easy-to-use filing system for storing sales documents.

- Other duties as assigned.

SHERATON SAIGON HOTEL & TOWER JUN 2018 - APR 2019

FO (Front Desk)

- Express check-in for guest in their room,

- Warm greeting guest, assist Front Desk, Club Lounge and Grand Tower Lounge.

- Coordinate closely with Bali air-port representation to make sure smooth in-room check-in for all guest using the airport pick up.

- Undertake duties by required by Front Office Manager/ Duty Manager/ Hotel Management.

SHERATON SAIGON HOTEL & TOWER MAR 2018 - JUN 2018

F&B The Lounge (internship)

- Serve as a waitress at The Lounge, rescue Saigon Cafe Restaurant. Learn about wine, cocktail and how to serve in a professional way.

RENAISSANCE RIVERSIDE SAIGON HOTEL JUL 2017 - OCT 2017

F&B service (internship)

- Serve as a waitress at Viet Kitchen restaurant, rescue Sky Bar and China restaurant.

EQUATORIAL SAIGON HOTEL SEP 2015 - DEC 2016

F&B service, Housekeeping, Florist, Public Area

- Serve as a waitress at Chit Chat Restaurant, public area staff. Flexible jobs in the hotel.

GLORIOUS WEDDING AND EVENT SEP 2014 - SEP 2015

F&B service (part - itme)

- Serve as a waitress for wedding, events, ...etc