UNIVERSITY OF FINANCE AND MARKETING

Bachelor degree of University in Management (Specializing in Marketing)

`1. PHUC AN PROCESSING TRADING CO. LTD - Sales Executive ( Jan 2017 – Present)

- Seeking new clients

- Taking care customer after sales: keep contact and update to customer about cargo, documents and payment status

- Seeking for new partnersto buy raw materials

2. HOME CREDIT–PPF - DSM – District Sale Manager – Sale Online Team Leader ( Jun 2015 – 2017)

QA and Training:

- Recurring, training, helping and evaluating new staff

- Organizing, planning, coaching, training and monitoring staffs to consolidate knowledge

- Write and update information about the process, promotion, etc.

Team Leader:

- Handling complaint from customers and partners

- Listen to team members’ feedback

- Carrying out performance reviews

- Follow up team’s target

- Reporting to line manager

Support:

- Support Sale at shop quest IT add shop code, confirmed process

- Communicate with Sale at shop to signed contract

- Work with internal IT to set up material for staffs, system, IT helpdesk, etc.

- Work with partner’s IT to improve CRM website

3. FPTONLINE - Partner Development Specialist ( Jun 2014 – Jan 2015)

- Seeking new partners for Pay.VnExpress.net

- Seeking and managing Affiliate part on Dulich.VnExpress.net

- Liaising between partners with other departments to launch products

3. FAMILY CLINIC - Operation Assistant ( Feb 2012 – May 2014)

- Handling pharmacy’s stock

- Manage staffs’ time table and partners’ schedule

- Customer service function: work with customer

4. ANZ - Customer Service Officer (Call Center – Card Support team) ( Oct 2010 – Jan 2012)

- Conducting, answering and supporting information customers who are using ANZ Card (Credit Card and Debit Card) via phone.

- Working with related department to solve customers’ problem when the use their card. Handle complaint and get feedback from customer and respond to them.

- Build up promotion systematically list file.

- Arrange for team members working shift.

- Suggest ideas to leader: request more training courses to improve skill, test apply permanent shift

- Coaching to improve telecommunication skill, find out general mistake of agents and offer solutions.

- Always ready to work over time and change shift with other colleagues

5. VIETTEL MOBILE COMPANY Customer Service Officer(Call Center) ( 2006 – 2007)

- Supporting information to customers, handing customers’ complain and report customers’ feedback to transfer to the related department to settle the problem.

- Monthly Report to the manager.

- Coaching to update promotion information and improve telecommunication skill

6. CALL STAR COMPANY Customer Service Officer Call Center ( 2005 – 2006)

- Working at MobileFone’s Call Center

- Supporting information to customers, handing customers’ complain and report customers’ feedback to transfer to the related department to settle the problem.

7. VUGIA COMPANY Director Assistant and Clerk ( 2005 – 2006)

- Assist director to prepare document, answer phone, reply email for consumers and partners.

- Following and pressing the process of production to be rate of progress

8. TNS COMPANY Interviewer (Part-time job) ( 2002 – 2003)

- Door to door interview and persuade consumers use product samples, then come back to get feedback from them to complete the questionnaires.

- Invite and arrange interviewee come to office for group interview.

- Using questionnaires to interview consumers at office.