9/2014 - 5/2018: Hanoi University of Culture

Main major: Manage information of Library.

1. Sep/2022 – Present: MVI Life - Position: Customer Care Executive

• Provide customer support via phone, email, and in-person interactions.

• Assist with contract cancellation requests when necessary.

• Handle daily customer care responsibilities.

• Contact customers with orphaned or lapsed contracts on a regular basis.

• Begin each day by filtering data and conclude with running fees.

• Provide support to the Call Center as needed.

• Perform other tasks assigned by the manager

2. Jan/2021 – Sep/2022: AIA Vietnam - Position: Service Officer (PD Apartment) - ACB & VP Bank Project 

• Assist customers through phone, email, and in-person interactions.

• Update customer records in the system, including interaction notes.

• Attend weekly staff meetings.

• Participate in team-building activities.

• Build positive relationships with customers.

• Support the reinstatement and management of second-year contracts as assigned by CRM.

• Work with the Claims Department to process customer requests.

• Support CRA in charging customer fees.

• Coordinate and assist banks with contract reinstatements.

• Complete other tasks as assigned by management.

3. Dec/2019- Dec/2020 : BIDV MetLife Life Insurance LLC Company - Position: Senior Administrative Assistant

• Transfer incoming calls to the appropriate departments and divisions.

• Perform clerical tasks such as document storage and daily mailing reports, including courier services for goods and insurance policy records. Also, check general bill of lading codes.

• Greet and assist guests, and prepare meetings for the entire company.

• Manage housekeeping and ensure cleanliness, as well as control access to the premises.

• Order office supplies, refreshments, fruits, flowers, and arrange tea breaks. Also, prepare gifts for the boss.

• Arrange flowers for the CEO and the office lobby.

• Support employees across the country with motorbike/car cards and taxi cards from Mailinh Group, Taxi Group, and Vinasun.

• Book air tickets, hotels, and assist with visa arrangements for bosses on business trips.

• Summarize payment receipts and work directly with vendors providing services to the company.

• Manage assets, maintain the office, and assist with preparing financial statements for the boss.

• Handle notifications for charges, internet cables, electricity bills, and office air-conditioning.

3. January/2016 - November/2019: Apollo English Vietnam - December/2018 - November/2019 Position: Education Consultant (EC) cum Customer Service

• Create educational materials for teachers to use.

• Regularly update the school curriculum to ensure it remains current and meets required standards.

• Collaborate with teaching staff to enhance teaching standards by recommending necessary changes.

• Offer professional support and advice to students to assist them in making informed choices.

• Conduct data analysis.

• Manage the school schedule, provide support to teachers, and communicate with parents on a daily basis.

• Handle telesales customer service, arrange tutors for students, advertise the center to attract students and parents.

• Prepare daily sales and registration reports, and provide a weekly summary of submitted bills to the bank.

4. January/2016- October/2018 Position: Intern Efl- Trainee training room 

• Schedule tutoring sessions for students and regularly update parents on their progress.

• Assist teachers in lesson preparation and develop supplementary materials for students.

• Handle administrative tasks related to procurement, such as ordering stationery and preparing decorations for workshops and events.

• Facilitate communication between teachers and parents through daily text messages and share daily learning outcomes with parents.

• Perform other responsibilities as assigned by the manager.