• National University of Vietnam. University of Social Sciences and Humanities

HARVEST BAKING JOINT STOCK (300 - 400 Employees)

Operation Director (Manufacturing & F&B)

FROM OCT 2022 – AUG 2023

• Managed the P&L, Cash Flow of the company. Responsible for B2C & B2B sales. Represented CEO to work with government agencies. Planed and organized events with partners to improve company’s branding. Worked closely with all B2B buyers to maintain good relationship. Reported Sales, P&L, Customer’s pipeline to CEO weekly. In-charged the project team to open the retail store.
• Accomplishments:

• Reviewed, implemented all the company’s procedure to align with the government’s requirements

• Improved the sales by 10% vs 2021 from November

• Maked the production team more effective by producing more 20% of products with lesser manpower than 2021

• Trained and worked with the purchasing team to deal better contracts with the suppliers

• Successfully lead the project of store opening

LOSHIP FOOD DELIVERY (400 - 500 Employees)

FROM OCT 2021 – SEP 2022

Senior Operation Manager, (Logistic & Quick Commerce)

• Responsible for setting up the Dark Store business both online and offline. Planed, developed the business strategy. Present Sales, Business plan to CEO weekly. In charged purchasing department to ensure 80% active skus and gain 30% of gross margin. Managed warehouse manager to ensure achieve the transaction rate. Worked with IT team to improve the platform weekly to adapt customer’s shopping behavior.
• Accomplishments:

• Setup A-Z the Q-commerce Business from 0 transaction to sustainable 6-700 trans/ day

• In-charge the Operation and Buying team

• Responsible for P&L from of the business

• Collaborate with relevant departments to improve Sales and Services

• Working with relevant Government Parties to provide necessary documents for the business

CENTRAL RETAIL VIETNAM (2000 Employees)

FROM JAN 2021 – MAY 2021

Operation Manager, (Retail industry)

• Worked very closely with CEO to improve Operation Standard and Store SOPs. Implemented the controlling methods with Store Manager to reduce of store cost. Collaborated with Merchandise team on how to improve store standard display to optimize space, sales and easy for customer to shop.
• Accomplishments:

• Improve the working processes to reduce cost and enhance efficiency

• Preview and improve store Processes and SOPs

• Train & guide SM to meet the Operation Standard & Sales and Services

• Making plan with Project team, Hr team for opening of new store

DAIRY FARM SINGAPORE (2000-3000 Employees)

FROM MAY 2019 – NOV 2020

Store Change Coach (Project Execution for 16 stores), (Retail industry)

• Responsible for handling various programs from SEA Project Director to reduce wastage and improve operation processes across Dairy Farm Singapore. Coached and worked closely with Store Managers on the implementation efforts. Push & maintain store sales consistently. Focus on shop floor standard to improve customer satisfaction and company’s procedure.

• Accomplishments:

• Lead Fresher program for 16 stores by coaching and guiding them to understand specific financial performances.

• Planned and simplified work processes in stores to save time and costs.

• Fresh sales increased total revenue is 20% and the wastage reduce 30%

• Achieved the KPI performance 100% (Sales, Margin, Wastage) from Jan

DAIRY FARM SINGAPORE (2000-3000 Employees)

FROM MARCH 2013 – APRIL 2019

Supermarket Store Manager, (Retail Industry)

• Strong and positive performance in handling operations in Giant Supermarket. Supervised store operations closely to ensure compliance with company policy and SOP. Studied display plans, sales promotions and advertising to market merchandise in a profitable manner. Ensured a hazards-free, safe, and healthy working environment for team members. Coached department managers directly and influenced team members to adapt to changes and challenges faced.
• Accomplishments:

• Turned 2 stores from loss-making to achieve sustained profits.

• Coached and promoted 1 assistant manager to become a store manager.

• Achieved positive financial performance consistently.

• Cooperated and assisted operation manager to plan, analyse and execute sales targets, promotion products, merchandising to stores.

• Handled and managed more than 50 team members with a low resignation rate • Increased sales of stores from $1 million to $1.2 million (20% consistent growth) • Achieved top 3 stores with high performance in term of sales on promotional items during Chinese New Year (Won Hokkaido trip)