HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY (HCMUT)

August 2013 – October 2018

Bachelor of Arts: Industrial Management

Degree classification: Good

SAIGON UNION OF TRADING CO-PERATIVES (SAIGON CO.OP) August 2018 – July 2021

Quality Assurance Officer (Head Office) August 2018 – May 2020

• Built core processes and procedures for quality system;

• Implemented and evaluated adequacy quality assurance standards; and

• Researched and Improved procedures by applying digital transformation system (by using BPA Solutions).

Achievement.

• Total 3 core processes were created; 28 procedures were made and modified

• 93% of procedures successfully converted paper to system by using BPA Solutions. This reduces printing

costs, lead time; applying procedures of end-user (0% missing or non-awareness due to using email or

internal portal before); and

• Creating survey supported for the improvement of building procedures never been existed before.

Junior Internal Auditor (Head Office) May 2020 – July 2021

• Implemented internal audit activities (building checklists, audit plan, follow up corrective action);

• Be in charged of preparing internal audit reports periodically for the team; and

• Implemented internal audit for two specific fields (food and environmental safety) by testing the qualification

standard of food, wastewater and waste classification in every business unit.

Achievement

• 97% the audit plan completed;

• Due to the COVID-19, created the contest for nearly 1000 candidates replaced the annual internal audit

onsite (created agenda for many specific cases, exam questions); and

SAIGON UNION OF TRADING CO-PERATIVES (SAIGON CO.OP) August 2018 – July 2021

• Applied balance scorecard in the internal audit report helped the Board of the Director make decision about

the audit plan for the next year. This reduces the expense of business trip in every years.

FPT TELECOM July 2021 – March 2022

Senior Quality Assurance (FPT Smart Home – Business Unit)

• Built procedures for the new project - FPT Smart Home;

• Handled ad-hoc task related to the sale and warehouse team.

Achievement.

• The project runned smoothly about 83% in phase 1 (preparing for launching) due to the affectiveness of

COVID-19.

SHOPEE March 2022 – June 2022

Senior Delivery Operation (ShopeeFood – Business Unit)

• Built SOP and evaluate adequacy of quality assurance standards (CQM Inhouse, BPOs);

• Reviewed the efficiency of quality and inspection of quality system daily and periodically;

• Investigated every issues related to the cheating on app and bad behavior to the customer of the food

delivery person;

• Analyzed CSAT, DSAT indicator to improve the SOP and satisfaction of the food delivery person; and

• Revised the policy of food delivery person.

Achievement

• Nearly 100% the satisfaction of the food delivery person throught CSAT indicator;

• 82% The policy of food delivery person successfully converted old system to new system.

NOVA SERVICE GROUP September 2022 – November 2022

Senior Operational Risk Management (NovaDreams – Business Unit)

• Built risk process, risk policy, risk directory;

• Established KRIs in operational field for the departments and recreation areas; and

• Be in charged of creating awareness for departments and recreation areas recognise and prevent the

inherent risks through using risk identification form.