Nguyen Tat Thanh University Major : Finance & Banking Fair

Open University Major : English Commercial Fair

1. BCI ASIA VIETNAM - Business Development Consultant 

Main responsibilities:

+Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies .

+Building business relationships with current and potential clients

+Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals.

+Collaborating with sales and leadership to secure, retain, and grow accounts .

+Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences .

+Creating and maintaining a list/database of prospect clients; maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information.

+Cold calling; making multiple outbound calls to potential clients; closing sales and working with client through closing process.

+Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals.

+Maintaining a pipeline of all sales administration using CRM software .

+Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans

2. TAKASHIMAYA VIETNAM - Customer Service Assistant Supervisor

Main responsibilities:

 + Issue membership cards and vouchers.

+ Manage customers' accounts and maintain customer databases.

+ Issue VAT invoice as request promptly, accurately and in a timely manner.

+ Conduct VAT refund procedure.

+ Deal directly with customers either by telephone, electronically or face to face.

+ Obtain and evaluate all relevant information to handle product and service enquiries..

+ Handle and resolve customer complaints.

+ Direct requests and unresolved issues to the designated resource.

+ Keep records of customer interactions and transactions.

+ Plan Public events & Roster Arrangement for department

3. VFS Global - Visa Counselor 

Main responsibilities:

+Organize and provide documents ,reports, and information to department and external clients in an useful and well-organized manner

+Handle and screen telephone calls ,routine mail and reallocate as required

+Process client orders,invoices and payments.

+Plan meeting and conference calls and arrange ,manage meetings +Other duties as assigned.