Saigon Tourist Hospitality College Grade Average : Good

1. Tan Son Nhat Hotel 5* at 2O2 Hoang Van Thu, 9 Ward, Phu Nhuan, HCM - Receptionist position 

• Greeting clients. Inform walk-in guests about hotel rates and services if they don't have reservations.

• Verify and confirm the guest's reservation for the day. Obtain and send all client data and requests to the appropriate departments.

• Resolve the issue and offer assistance to the visitor while they are staying.

• Stay in communication with various departments (Housekeeping, Engineering, Sale & Reservation, Security, etc.) regarding the room. HCM - Administrator of Sale and Service Customers post at Diamond Island in District 2.

• Making Sale Agreement.

• Providing the tenant their flat immediately from the building. To minimize dangers, strictly coordinate with the Sale and Housekeeping departments when handing over the furniture.

• Keeping thorough records of every inquiry.

• Uphold clients' faith in and satisfaction with the firm's services; cultivate client relationships.

Diamond Island at district 2, HCM - Administrator of Sale and Service Customers position.

• Making Sale contract.

• Handing over the apartments directly from the Building to the tenant. Work strictly with Housekeeping department and Sale department during handover about the furniture to avoid future risks.

• Keeping accurate records of all enquiries.

• Maintain customers' trust and satisfaction with the Company's services, Establish relationships with customers.

Republic Plaza Building- Cong Hoa, HCM - Administration Manager of Customer Service position.

• Manage the resident and tenant information database system, retail (AirBnB, guests from the sale and reservation department, Officetel, retail from the building). Maintain client database updates and manage real estate information for renters and tenants.

• Record strange or urgent phone calls, and then report them if necessary. Obtain data from clients through the phone or email. Customers are directed and reminded to abide by the building's rules.

• Responsible for overseeing the building's additional services and ensuring that customers receive the best support possible, including real estate leasing and management services.

• Directly administer the system for calculating charges for the use of power and water, and provide monthly reports and quarterly management fee calculations.

• Directly track each customer's debt for power, water, and management fees. ( household, Airbnb tenant, guest from the Service apartment, VIP guest, ...). Work closely, providing daily updates to the accounting department to monitor and follow-up with customers.

• Giving the flats to the owners directly from the building, accepting the apartments from the owners so that the building can utilize them, or helping the transition of an existing household to a new one. To minimize dangers, strictly coordinate with the Sale and Housekeeping departments when handing over the furniture. Management, water, and energy fees will be assessed based on the date of handover.

• Directly create and update all notices, policies, procedures, standards, and other information required to be sent to customers via email and paper notices.

• Inspecting, supervising, and accepting the protection, cleaning, bug control, and trash collection services provided by security and housekeeping departments.

• Proposing solutions and successful customer care initiatives;

• Coordinating with other departments to plan activities and events in the building.

Ayla Spa at District 3, HCMC - Operation Manager

• Oversaw all operational activities, including customer service, administration, human resources, and sales.

• Created financial goals, company plans, and predictions.

• Maintained capability and outcomes by monitoring daily indicators (KPIs, Cost of Sales, Cost of Labor, Purchasing, etc.) and management reports.

• Interacted with or conducted interviews with management staff, customers, and other relevant parties to thoroughly assess the issue.

• Gathered data about customer needs, options, and service delivery capacity for the intended client. set up appointments for customers and searched for potential products. · Address consumer complaints and questions.

• Recruiting and training new employees.