Oct 2019 - Sept 2021

Master in Management (Full-time), University of Economics and Human Science in Warsaw

GPA: 5.42/6 (Classification: Excellent)

Oct 2012 - July 2014

Bachelor of Biotechnology (Honors), The University of Nottingham, Malaysia Campus

Classification: Second class, upper division 2:1

MAY 2023 - CURRENT

Deputy Manager of Quality Assurance, Bamboo Airways, Hanoi Capital, Vietnam

Main responsibilities:

• Consulted for designing a new catering in Ho Chi Minh City (factory size: 5600 m2 and production capacity of up to 12,500 meals per day).

• Designed and built the procedures, SOPs, international standards, guidelines for quality management, and legal documents.

• Collaborated with the Executive Chef and Marketing Manager in terms of the food cost, selling price, bank menu, potential clients, and ROI.

• Handled product registration • Be responsible for an internal and external audit of factories related to product quality

• Recruited and did the job training for the Quality Department.

• Responded and planned the budget for the laboratory (internal and external biological and chemical testing).

APRIL 2023 - MAY 2023

Lead of Food Safety Auditor, Vinpearl Jsc., Hanoi Capital, Vietnam Main responsibilities:

• Led the HSE team (team size: 5-8 members) including preparing an audit schedule at Vingroup's subsidiaries, approximately 12-15 properties; preparing roster every 15 days.

• Re-assessed and reviewed the current quality management in Vinpearl's properties

• Cooperated with GM in each property to analyze the nonconformance and find solutions at a reasonable cost.

• Handled complaints or inquiries from clients and the local Food Safety Authority regarding food matters.

• Trained and published new updates in the Quality system and food safety law to all employees in Vinpearl brands.

• Set up guidelines, SOPs, and standards for the whole quality system

• Worked with third parties/ suppliers for better provision of services (central services, perishable materials supplied to the island, pest control, etc.) FEB 2018 - SEPT 2019 Senior officer of Quality Assurance Department (QAD), NoiBai Catering Sevices (NCS), Hanoi Capital, Vietnam

• Led a Quality Department (team size: 12-15 members), and managed the quality and relations & satisfaction in a factory size of about 16,000 m2 that produced up to 25,000 meals a day.

• Communicated and maintained the relationship with airline representatives and enhanced the SLA (Service Level Agreement) to customer requirements (around 20-25 Airlines worldwide and 03 nonairline partners).

• Managed the outsourcing constructors (approximately 70 employees)

• Coordinated with the Executive chef to design new menu sets for airline partners every 03 months. Analyzed ingredient costs, and calculated prices and customer requirements to introduce profitable solutions.

• Be responsible for all the activities related to the System Management Standards regarding national laws and international standards (ISO22000, HACCP, ISO45001, QSAIs, 5S, Kaizen, GMP,

Halal standard).

• Be a leader in Compliance audit teams during regulatory and thirdparty audits of facilities and drive consistent compliance.

• Work with more than 35 suppliers to improve the quality and quantity of goods.

• Train the job operation for new staff and annual training topics for all employees.

• Make a report directly to the Board of Managers.

OCT 2014 - FEB 2018 Executive specialist of Quality Assurance Department (QAD), Vietnam Air Caterers (VACs), HoChiMinh City, Vietnam Main responsibilities:

• Responded to the quality of the production line (factory size: 12,000 m2) with meal production up to 30,000 meals per day.

• Directly inspected and monitored the quality of products by comparing standard samples based on approved criteria and an actual batch of production.

• Participated in the laboratory for micro-organism food testing and calibration equipment.

• Facilitated proactive solutions by collecting and analyzing quality data.

• Trained the food hygiene courses for all staff in the company including constructors (700+ employees)

• Managed the outsourced partners (size of team: 40 employees) • Reported appropriate reports to the Quality Manager.