18/08/1997
Nữ
Độc thân
0366461660
alicetran1808@gmail.com
Toà A3 The Gold View , 346 Bến Vân Đồn, P.1, Q4
Mức lương mong muốn:
Số năm kinh nghiệm: 7 năm
Ngành nghề: CHĂM SÓC KHÁCH HÀNG
Cấp bậc mong muốn: NHÂN VIÊN
Trình độ học vấn: ĐẠI HỌC
Ngày cập nhật: 20/12/2023
Nơi làm việc: HỒ CHÍ MINH
With over 6 years of experience in banking and fashion working environment, I have equipped myself with extensive learning and being a professional officer in the field of customer services, working with data and human management. I have accumulated a lot of knowledge mainly related to banking operations, problem-solving skills, cross-sales, effective time management skills and taking high responsibility at work. Therefore, I am seeking to expand my career growth .
10/2010-4/2014 VAN LANG UNIVERSITY Banking and financial
COURSE: MERCHANDISER Completed course (6 months)
TIMO BANK- HO CHI MINH | 02/2023 - CURRENTLY |
ONLINE CUSTOMER SERVICE MANAGEMENT EXECUTIVE
Control and approve account opening documents according to the E-banking product.
Responsible for comparing information, distinguishing documents provided by customers
Support customers to provide full information about Timo products.
Solve problems and complaints. Clarify the problem giving the customer answers and alternative solutions that satisfy the customer's needs.
Participate in developing processes and regulations for the above projects Timo application (EKYC, VKYC..)
Make creative suggestions to improve Contact Center service quality.
Achievements:
Call quality is always guaranteed. After KYC is appreciated by customers.
Pioneering work for a new project with high pressure and high demands on productivity.
Team leader position (VKYC -Videocall) : manage and lead a team of 5-6 people.
English.
Ms office & presentation,...
Sales management process:
Haravan, Sapo, Kiot Viet.
Communication
Research, planning, evaluation
Organizational Critical thinking
Local Brand: ASPIRIN | 09/2021 - 12/2022 | STORE MANAGER ACB Bank - Le Van Sy Branch | 07/2017 - 07/2021 Insurance Consultant AIA, Sunlife. Process all transactions related to cash, buying and selling foreign currencies, gold, collecting loan interest... Receive and respond to customer complaints. Cross-sale ACB products and services. Perform operational operations: deposit transactions, international payments, open personal and business accounts, and change customer information. Make daily, weekly, monthly and quarterly reports on KPI and operations. Implement the allocation of customer groups (Role) for each care worker under the direction of the Board of Directors. Taking care of Business Customers, Priority is assigned to management. Selected to become a special teller to serve VIP customers. Trained 2 new tellers. Processed more than 130 transactions per day with an extreme focus on accuracy as well as work speed. Got an 'Amazing sale' prize ( For those who beat over 100% monthly KPI ) every month. Promoted to change the title to the position of CSR (Service Customer). Achievements CUSTOMER SERVICE REPRESENTATIVE AND TELLER Daily problem-solving regarding all aspects of store management. Responsible for reaching the store sales & revenue target. Managed the store's finances. Marketing planning on all platforms (online & offline) to ensure sales reach KPI. Report on buying trends, customer needs, profits, etc. Conduct inventory in the store. In charge of the stock of the store to ensure no missing items Plan implementation for KPIs, internal policies, HR & training staff. Design the best in-store customer experience. Planning and preparing for fittings and photoshoots.
ACB Bank - Le Van Sy Branch | 07/2017 - 07/2021
Insurance Consultant AIA, Sunlife. Process all transactions related to cash, buying and selling foreign currencies, gold, collecting loan interest... Receive and respond to customer complaints. Cross-sale ACB products and services. Perform operational operations: deposit transactions, international payments, open personal and business accounts, and change customer information. Make daily, weekly, monthly and quarterly reports on KPI and operations. Implement the allocation of customer groups (Role) for each care worker under the direction of the Board of Directors.
MS OFFICE
EXCELLENT ENGLISH
