Georgia Institute of Technology, Atlanta, GA, U.S. 2020 – 2023

- Pursuing: Master of Science in C.S. – Data Analytics

California State University, San Marcos, CA, U.S. 2011 – 2015

- Major: Computer Information System, B.S. (GPA: 3.89)

- Minor: Business

- Scholarship: UG Scholarship 2015

1. Eagle SAAS Pty Ltd. 05/2019 – Present

Feature Manager

Project: E360, AP, and ECare.

Duties:

-  Analyze the operations of a business with the purpose of documenting general systems operations and proposed design definitions and solutions to achieve business values and goals

- Support for a business case, feasibility study, risk assessment and business architecture as well as participating in design definition and solution design and full SDLC work

- Develop deliverable that fit within the project aims

- Build and maintain collaborative relationships, including post-release support Achievement:

- Key person of Longitudinal, Survey Mgt., Survey Asgmt. features in projects

2. NETPOWER VIETNAM 06/2018 – 05/2019

Business Analyst / QC

Project: SchoolLink.

Duties:

- Gathered business and system requirements from client

- Assisted and suggested CEO in defining requirements

- Created SRS, user guideline and mockup screens

- Assisted PM on project scope, estimation, planning, and managing change requests

- Supported on training new member regarding business logic of SL product or topics requested by managers

- Supported Sales on introducing SchoolLink

3. BOSCH VIETNAM (RBVN) 08/2017 – 06/2018

Senior IT Engineer

Projects: IT Fleet Management, ITFM Service Bundle, Next Generation Support and Services, Portal Room Migration to SharePoint.

Duties:

-  Coordinated with international teams to implement network/system changes/product upgrades

- Rolled out new projects to locations, and trained and supported members

- Solved incidents & requests with highest satisfaction by controlling and applying quality procedures

- Provided consultancy to management on IT aspect

- Assisted on budget planning and cost monitoring

- Managed IT fixed-asset leasing service

- Generated IT reports

- Cross supported to other entities as required 

4. TMA SOLUTIONS 05/2016 – 06/2017 IT

Business Analyst / BA Team Lead Projects: CRM+, AIA LMS THAILAND and AIA LMS INDO.

Duties:

- Gathered and documented client requirements and developed business process specifications, and functional specifications

- Prepared impact and risk assessments for proposed changes and/or recommended business solution

- Collaborated with stakeholders to elicit, analyze, document and communicate business requirements and solution design

- Provided facilitation of business solution workshops involving senior management and business users

- Planned the business analysis effort, determined how requirements will be managed, and reviewed deliverables created by other BAs on the team