FOREIGN TRADE UNIVERSITY - Bachelor's Degree in External Economics | Vietnam 

FOREIGN LANGUAGE UNIVERSITY - Bachelor's Degree in English | Vietnam

1. MAISON RETAIL MANAGEMENT CO. LTD - HEAD OF CUSTOMER EXPERIENCE

Manage and continually improve the Customer Service Experience for customers to ensure that they are happy and get the instant support.

Ensure that Maison listens to what customers want and ensure that the company responds in the most effective and relevant and personal way. Success will be measured through the NPS rating and other customer feedback.

2. Tan Hiep Phat Group (THP), a Vietnamese company - F&B, FMCG

To manage a call center team for in bound supports such as: receive customer complains, products consult, one-point contact for external customers

To perform out bound calls to conduct customer survey, customer caring and customer complain solving via calls.

To monitor and analyze customer survey results and identify customer trends; make recommendations for improvement and implement.

To deploy Monthly customers survey to strengthen business and services (Logistics, QA, Payment, Policy, products, brand…)

To resolve problems with consumers and end-users at site in a professional manner to reduce escalated customer problems and to increase the overall level of customer service.

To organize events of Sales Division to keep in touch with wholesalers such as distributors, agents

Site visiting and making market tours to understand market demands and problems promptly

3. PROJECT CONSULTANT - Grabtaxi VN (majored in GrabBike), a Singapore company

To prepare and strengthen all training materials for training department.

To deploy Customers Service training for bikers.

To conduct training skills for training staff.

4. Perfetti Van Melle VN, an Italy company - Manager – Training and Communication

 To prepare training budget and take care all internal and external Training activities including training course as per requirements of Governments and ISO, HACCAP, 5S, Kaizen, Halal Certificates extend.

To communicate all memorandums from BOD to employee and get feedback from employees.

To organize all public activities of all employees.

5. A start up coffee shop chains in HCMC 

Consultant – Franchising and Procedures Role

- To prepare all Franchising and Procedures for coffee shop chains.

- To prepare all Marketing strategy for shops..

- To training staff Customers Service

6. DISTRIBUTION & CUSTOMER SERVICE MANAGER - IPP Group, a Vietnamese Oversea company

F&B, Trading and Service, Franchising in Coffee and coffee machine industry Position Level Manager

– Distribution (Sales & Marketing & Customer Service)

7. CUSTOMER SERVICE MANAGER - Global Electrical Technology Corp (GLT), a Vietnamese company

To set up Customer Service Department since this is quite new in company.

- To install CRM system to company

- To lead Customer Services team including: Pre-Sales, After Sales, CRM Admin & Analysis, Customers handling (customer survey, customers’ complaint and customers’ requirements) and Events.

- To control customers complain and improve the services.

- To conduct yearly customer survey and prepare Pareto report.