Bachelor of Business Administration, GPA 3.0/4.0

HCMC University of Law

2013-2018

Bachelor of Law, GPA 3.0/4.0

HCMC University of Law

2013-2018

Fulfillment Operation Senior Associate Shopee Viet Nam 2022 – Present

Manage 2 sub-CATs team with 3-4 members; responsible for productivity, mentoring, workload, and deadlines

Work closely with Warehouse/Supply Demand/BD/Suppliers to analyze daily sales, integrate supply demand,

business plan then forecast inbound plan weekly, especially for big campaigns

Assist BD team with planning and executing promotional/ flash-sale strategies dictated by campaign schedules

Monitor the new vendor onboarding process, keep track of the overall timing and efficiency, and support sellers in

resolving seller-center-related concerns

Supervise out-of-stock rate, minimize order cancellation, analyze root causes and propose mitigating actions

Closely work with Inventory team to control supplier’s stock-count requests, internal monthly/quarterly counts

Collaborate with cross-functional teams to resolve buyer disputes and supplier’s complaints to boost the positive buyer/seller experience

Key PIC in Ops projects (warehouse transition, entity transition, C2M retail project,...) as a coordinator between internal and seller to ensure execution run smoothly

Contribute to improving initiatives of Purchase Order, Warehouse Management systems

Assist manager in presenting appropriate data for business reporting requirements, systemize internal SOPs and efficiency

Achievement:

Outstanding performance in 2022

Monthly order cancellation rate successfully lowered, fulfillment efficiency above 90% maintained

Streamline onboarding process by implementing a new workflow, reduced timeline from 3-4 weeks to 1 week

Projects are completed effectively, with desired outcomes and seller satisfaction

Good feedback on data analysis, problem-solving and leadership skills

Fulfillment Operation Associate Shopee Viet Nam May 2019 - Dec 2021

Preparation of Purchase Orders based on approved Requisitions and selected suppliers

Coordinate with suppliers to ensure firmed orders are delivered in full and on time and error-free.

Collect all supporting documents to prepare payment requests, solve PO invoice-related issues with Finance team

Monitor stock allocation between WHs to ensure saving delivery cost and lead time

Coordinate with Business Development team and Warehouse to arrange goods arrival information

Process all suppliers’ operational requests or add-in service

Maintain supplier relationships, conduct weekly dashboards to review supplier performance

Maintain and develop relationships with suppliers, to be the main point of contact to solve Operational issues

Achievement:

Achieve and maintain 90% sell-in targets on big campaigns

Improve greatly inbound lead time, achieved over 95% on-time/in-full rate (increased 15% YoY)

Solid knowledge of E-commerce operations, online orders, features and system logic

Become Senior level after 2 years

Purchasing Assistant

Jollibe Viet Nam Mar 2018-Jan 2019

Research competitor pricing, coordinated with vendors to create assortments, negotiated pricing and terms

Generate POs and follow up to ensure the delivery lead time met agreements

Developed supplier relationships to assure consistent quality and cost control measures

Communicate with stores and suppliers, resolve any problematic issues related to buying requests

Verify trading terms, draft contracts and agreements ensuring the accuracy of all data

Follow up a payment schedule and support to solve invoice issues

Update supplier's performances, create and maintain delivery issue-related reports monthly

Support to review new product samples with R&D team, create POSM orders monthly to run events

Achievements:

Deeply understanding purchase order process between departments

Take part in launching new products events/campaigns

Speed up payment timeline to successfully get non-food contract margins

Improve significantly problem-solving skills, leading to predicting potential issues ahead sooner

Recognized for performing great work by colleagues and line manager