Customer Service - PMO, SPX Express
TẦNG 4-5-6, TÒA NHÀ CAPITAL PLACE, SỐ 29 ĐƯỜNG LIỄU GIAI, PHƯỜNG NGỌC KHÁNH, QUẬN BA ĐÌNH, THÀNH PHỐ HÀ NỘI
Thoả thuận
Ngày cập nhật: 25/10/2023
Hạn nộp hồ sơ: 05/05/2025
Kinh nghiệm: TỪ 2 - 3 NĂM
Chức vụ: Chưa xác định
Yêu cầu bằng cấp: ĐẠI HỌC/CAO ĐẲNG
Yêu cầu giới tính: Không yêu cầu
Số lượng cần tuyển: 1 nhân viên
Hình thức làm việc: Toàn thời gian
Ngành nghề: TƯ VẤN - BÁN HÀNG KINH DOANH
Địa điểm làm việc: HỒ CHÍ MINH
Mô tả công việc
- Build, implement, and monitor projects to ensure customer experience.
- Corporate with other stakeholders and lead the development of the project and ensure that team members are carrying out their tasks efficiently while upholding the company's standards.
- Analyzing reason contact data to understand the issues customers are facing in order to come up with solutions for handling and preventing additional risk situations.
- Participate in supporting the Leader in the process of handling complaints, service quality, and other related tasks.
- Provide weekly/monthly/quarterly reports and propose improvement actions for development activities.
Yêu cầu công việc
- 2 - 3 years of experience in positions related to PMO roles/ data analysts.
- Competency in Microsoft applications including Word, Excel, and Outlook/Data Studio.
- Experience in e-commerce platforms or transportation services is an advantage.
- Experience in strategic planning, risk management and/or change management.
- Critical thinking and good problem-solver.
- Excellent English communication skills.
- Able to work individually and as a team
- Good logical mind-set, task oriented
- Analytical with effective negotiation and problem-solving skills
- Good English skills can help when coordinating with internal stakeholders from across the region
Quyền lợi được hưởng
Direct exchange in the interview
