Small Medium Enterprise Seller Support
TẦNG 4-5-6, TÒA NHÀ CAPITAL PLACE, SỐ 29 ĐƯỜNG LIỄU GIAI, PHƯỜNG NGỌC KHÁNH, QUẬN BA ĐÌNH, THÀNH PHỐ HÀ NỘI
Thoả thuận
Ngày cập nhật: 26/10/2023
Hạn nộp hồ sơ: 15/05/2025
Kinh nghiệm:
Chức vụ: NHÂN VIÊN
Yêu cầu bằng cấp: ĐẠI HỌC/CAO ĐẲNG
Yêu cầu giới tính: Không yêu cầu
Số lượng cần tuyển: 1 nhân viên
Hình thức làm việc: Toàn thời gian
Ngành nghề: TƯ VẤN - BÁN HÀNG KINH DOANH
Địa điểm làm việc: HỒ CHÍ MINH
Mô tả công việc
- Act as the lead point of contact for any matter related to SPX Express.
- Improve overall Seller Support and service quality through understanding seller needs and channel these for internal improvement opportunities with respective stakeholders.
- Provides prompt and efficient service to Sellers including the appropriate escalation of Sellers’ issues.
- Assist with high-severity requests or issue escalations as needed.
- Able to coordinate with cross-functional teams to identify issues and follow up on solutions.
- Monitor and analyze seller's performance to identify operational issues, gaps to meet the KPIs & root cause for non-compliances on SLAs
- Support in setting up to manage seller’s operation with positive impact to entire end to end on-time pick up and delivery
- Driven to achieve team goals and transparently sharing ideas to help the team improve performance.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
- Liaise with other departments such as Customer Service, Operations, or Payments teams as required to resolve Seller’s issues and questions.
- Possess the capacity to comprehend data, enabling the formulation of actionable solutions for Sellers.
- Perform other duties as assigned by the line manager.
Yêu cầu công việc
- Preferred background in business administration/ supply chains/ e-commerce.
- Have at least 2 year of experience in e-commerce logistics.
- Have a good sense of process understanding and workflow optimization.
- Good at communication, negotiation, and problem-solving.
- Work independently and proactively take on new responsibilities where most needed.
- Good data analysis skills and Google Sheets is a big plus.
- Desire to learn and desire to understand how the world works.
Quyền lợi được hưởng
Direct exchange in the interview
