As the Customer Excellence Project Management, you will lead diverse improvement projects to enhance services for customers in complex environments, including Customer Support, Seller Support, Rider Support, and others. Your main responsibilities will include:

• Monitoring channel performance, conducting deep dives, and proposing improvements.
• Developing and executing strategies within projects, effectively communicating with relevant stakeholders to address unexpected situations in CXL Operations.
• Creating and designing presentations to update the upper level on the status and performance of the project that you own, ensuring data accuracy and consistency.
• Collaborating proactively with internal teams such as Ops, CX, Fin-Ops, BI&S, HR, etc., on assigned projects.
• Demonstrating adaptability and responsiveness to changing business needs and decisions.
• Assisting the Customer Excellence Manager in other assigned tasks.