We are looking for a dynamic and customer-focused individual to join our team as a Customer Experience Specialist at Maison RMI. As a Customer Experience Specialist, your primary responsibility will be to enhance the overall customer experience and satisfaction across both offline and online channels. You will play a crucial role in improving key customer experience metrics such as NPS, CSAT, CES while continuously seeking and utilizing customer feedback to drive improvements.

Key Responsibilities:
- Proven experience in improving NPS, CSAT, and CES scores through strategic initiatives and process enhancements.
- Strong analytical skills to analyze customer data and feedback, providing valuable insights for decision-making.
- Proficiency in developing and managing customer journey maps based on research and feedback.
- Excellent cross-functional collaboration skills to ensure seamless implementation of customer-centric initiatives.
- Innovative thinking to create unique and captivating customer experiences, setting the brand apart from competitors.
- Demonstrated ability to innovate solutions and manage projects aimed at improving customer lifetime value and conversion rates.
- Experience in providing support to enhance the UI/UX of mobile applications, contributing to performance enhancement

Benefits:
- Attractive salary + lunch allowance + parking allowance
- Holiday bonus, 13th month salary bonus, annual KPI bonus based on revenue, social insurance, Union, year-end party, team building..
- Employee discount purchases
- 12 - 15 days annual leave.