Support Function:

• Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support in a timely manner
• Perform UAT for new features and follow bug fixes (if any)
• Train users on supported systems and provide process/system support, develop and maintain functional user documentation
• Become a subject matter expert on one or more system applications
• Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
• Track system issues and enhancement requests for review and resolution by technical teams.
• Follow the issues with the regional development team to ensure hotfixes and faster-scheduled fixes.

Project Function:

• Communicate with customers to understand their pain points and suggest practical solutions.
• Analyze business requirements/processes for project input.
• Assist with the rollout of the new system including the execution of testing, and training tasks
• Aid in creating and maintaining standard operating procedures, workflow diagrams, and training materials.
• Communicate effectively across teams to meet project timelines and deliverables