Head of Telesales
Tầng G, 8 và 10 Tòa nhà Phụ Nữ Số 20 Nguyễn Đăng Giai, Phường Thảo Điền TP.Thủ Đức, TP.HCM
Thoả thuận
Ngày cập nhật: 19/10/2023
Hạn nộp hồ sơ: 31/10/2024
Kinh nghiệm: TỪ 3 - 5 NĂM
Chức vụ: NHÂN VIÊN
Yêu cầu bằng cấp: ĐẠI HỌC
Yêu cầu giới tính: Không yêu cầu
Số lượng cần tuyển: 1 nhân viên
Hình thức làm việc: Toàn thời gian
Ngành nghề: CHĂM SÓC KHÁCH HÀNG
Địa điểm làm việc: HỒ CHÍ MINH
Mô tả công việc
- Lead all telesales team functions (refer Org chart);
- To ensure team operations align with company process, procedure, and policies.
- To lead all teams efficiently (including staffing, shifts, call scripts etc.).
- To monitor and analyze TLS performance (productivity and quality of Telesales team).
- To be responsible for the performance of call center, MIS/Analytics and QA/Training department about SLA, quality and target.
- Lead and involve in improvement of Process/Procedure/System to optimize process and productivity of all Telesales team.
- Create and control motivation program of Telesales.
- Plan budget and headcount of Team and manage the budget.
- Communicate with other departments such as:
- Work with IT for OPS IT request and solutions.
- Work closely with Sales to improve telesales performance.
- Work closely with Product/Marketing and CRM teams in setting campaign volumes/forecasts to align with agreed sales plan.
- Coach and support subordinate.
- Other tasks assigned by Div Head.
Yêu cầu công việc
- University degree
- At least 3 years experience in the financial industry at a senior management level (Consumer finance experience preferred) or similar position (dealing with: cross sell, Telesales and/or Telemarketing, project management, …). The candidate must have experience in problem solving and decision making. This position reports to the member of the Executive Committee so the candidate must have considerable negotiation and influencing skills.
- Proven experience in:
- Management of medium sized (50 to 250 pers) teams /projects
- Implementation of TLS programs
- Improvement of processes
- Interpretation of business/data analysis
- Quality Control
- Good understanding of risk processes.
- Flexible in travel arrangements.
- Good command of English language
Quyền lợi được hưởng
- 13th Salary Fixed and KPI Bonus
- Premium Health Care for personal & 3 dependants in the family
- 24/7 Accidental Insurance
- 100% Social Insurance
- Meal + Phone Allowance
- Yearly Medical Checkup
- 18 Annual Leaves
- Professional and Transparent Working Environment
- Apply Latest Financial Technology in the World
