Key Account Management Executive - Customer Excellence & Admin
TẦNG 4-5-6, TÒA NHÀ CAPITAL PLACE, SỐ 29 ĐƯỜNG LIỄU GIAI, PHƯỜNG NGỌC KHÁNH, QUẬN BA ĐÌNH, THÀNH PHỐ HÀ NỘI
Thoả thuận
Ngày cập nhật: 26/10/2023
Hạn nộp hồ sơ: 15/05/2025
Kinh nghiệm:
Chức vụ: QUẢN LÝ CẤP TRUNG
Yêu cầu bằng cấp: ĐẠI HỌC/CAO ĐẲNG
Yêu cầu giới tính: Không yêu cầu
Số lượng cần tuyển: 1 nhân viên
Hình thức làm việc: Toàn thời gian
Ngành nghề: KẾ TOÁN - THƯ KÝ
Địa điểm làm việc: HỒ CHÍ MINH
Mô tả công việc
- Acquire opinions and needs of customers, then work closely with Operation, Technology, ... to improve service quality, bring positive experiences and satisfaction to customers.
- Build and maintain strong, long-lasting customer relationships.
- Regularly forecast the volume from the key sellers.
- Identify and grow opportunities to ensure growth volume/revenue of accounts & develop a trusted relationship with them.
- Assist with high severity requests or issue escalations as needed.
- Perform other duties as assigned by the line manager.
- Able to coordinate with cross-functional teams to identify issues and follow up on solutions.
- In-depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers.
- Driven to achieve team goals and is transparent to share ideas to help the team improve performance.
Yêu cầu công việc
- Preferred background in business administration, Economics, Finance, Management/ supply chains.
- At least 1 year of experience in Customer Care (preferably Logistics and E-commerce).
- Work independently and proactively take on new responsibilities where most needed.
- Have a good sense of process understanding and workflow optimization.
- Good at communication, negotiation, and problem-solving.
- Proficient in Microsoft Excel and Microsoft PowerPoint, English skill is a good advantage
- Desire to learn and desire to understand how the world works.
Quyền lợi được hưởng
Direct exchange in the interview
