Phó Phòng Chăm Sóc Khách Hàng
Tầng 14, 81 - 85 Hàm Nghi, Quận 1, TP. Hồ Chí Minh
Thoả thuận
Ngày cập nhật: 11/11/2023
Hạn nộp hồ sơ: 30/05/2024
Kinh nghiệm:
Chức vụ: QUẢN LÝ CẤP TRUNG
Yêu cầu bằng cấp: ĐẠI HỌC
Yêu cầu giới tính: Không yêu cầu
Số lượng cần tuyển: 1 nhân viên
Hình thức làm việc: Toàn thời gian
Ngành nghề: CHĂM SÓC KHÁCH HÀNG
Địa điểm làm việc:
Mô tả công việc
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Build Customer Care programs (VIP Customer care programs...) as a part of Customer Centricity as well as monitor its deployment following Company's strategy and Department's objectives.
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Participate/work with relevant Departments in building up and managing the deployment of Customer Centricity projects (Customer Care Portal, Customer Reward Programs...)
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Monitor and conduct the customer survey to enhance the services and quality of our services (SLA, TAT...)
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Research and propose new initiatives Care programs to improve customer loyalty and increase the Customer service and experience.
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Lead daily activities of Customer Care team and manage report daily/weekly/monthly.
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Take other tasks/duties assigned by Head of Department.
Yêu cầu công việc
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Bachelor's degree.
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More than 03 years of experience in Customer Service/Customer Experience. (Insurance industry is highly preferred)
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Having knowledge/experience in Insurance industry is the plus.
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Demonstrate accuracy and thoroughness, well-organized, sense of responsibility.
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Work under high pressure.
Quyền lợi được hưởng
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Competitive salary (100% salary during probation)
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Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package
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Full social insurance, personal accidental & health care insurance, group life insurance
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Health medical pre-checkup from the 1st week of your probation
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16 Annual leaves
